Workplace Solutions Technician Workplace Solutions Technician

Volkswagen AG • Pickering, ON

4d • Hybrid

About The Position

The Workplace Solutions Technician provides a world-class customer service experience to all VWFS employees and contractors in Canada and the US. This role is the primary technical resource in the Pickering office and responsible for incident management over the phone for all users. The workplace technician supports all technologies in the Workplace Technologies space which includes end user computing, collaboration, multimedia and several enterprise software packages.

Requirements

• Undergraduate Degree or diploma in Computer Science or equivalent experience
• 5+ years’ experience in Information Technology field supporting the installation, configuration and support of end user PC & Mac hardware
• 3+ years’ experience in supporting Office 365, cloud-based systems and mobile device environment
• CompTIA A+ OR ITIL Foundation
• MCSA: Universal Windows Platform

Nice To Haves

• B.S. in Computer Science
• Windows PC Operating System (Windows 11) / Desktop administration
• Demonstrated problem-solving skills
• Understanding of Office 365 Suite and subscription plans
• Support of Apple devices (iPhones & iPads) & Android devices
• Macintosh Hardware and Operating System
• Microsoft System Center Configuration Manager (SCCM)
• Active Directory & Azure Active Directory
• Microsoft Entra Admin Center
• Excellent written and verbal communication skills
• Knowledge of Agile (DevOps/SCRUM) methodologies
• Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Skype/Teams, OneDrive for Business, Publisher, etc.
• Understanding of asset management and procurement procedures
• Knowledge of basic networking fundamentals such as hardware (routers/switches), protocols, and software that enables network services
• CompTIA Security+
• MCSA: Office 365
• Canon UnifFLOW Print Management

Responsibilities

• Act as a Level 2+ expert for all users in Canada, United States, and Offshore and the only in office technical resource for the Canadian office. This includes, but is not limited to all hardware, software, network, telecom, and audio/visual incidents, providing first-class support to users for incidents escalating from the helpdesk.
• Administer M365 and identity services, including Azure AD, Exchange Online/On-Prem, and Active Roles + Microsoft Entra (accounts, mailboxes, security groups).
• Own the Canadian endpoint ecosystem, from SCCM/MECM imaging, deployment, and maintenance to asset receiving, allocation, and off-lease compliance.
• Drive critical workflows including onboarding/offboarding employees and maintain stringent incident/asset management via ServiceNow.
• Create/maintain essential technical documentation and proactively develop specialized industry knowledge through continuous training.

Benefits

• Health Insurance Coverage: We provide comprehensive insurance coverage, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services.
• Flex health benefit program, including health, dental, and vision plans
• Retirement Plans & Savings: Planning for the future is important, which is why we offer competitive defined contribution retirement plan at no cost to the employee to help our employees save for their long-term financial goals.
• Generous savings matching program.
• Bonus & Merit Program
• Vehicle Leasing Program: Our Vehicle Leasing Program offers employees the convenience and cost savings of leasing company vehicles at discounted rates. Employees and eligible family members can lease up to four vehicles per year.
• Floaters Days: We understand the importance of work-life balance, which is why we offer floaters days that can be used at your discretion for personal reasons or to recharge. We've included these days to be inclusive of holidays or celebrations that are that are important to employees. This allows you to commemorate whatever might be important to you.
• Company Designated Holidays: In addition to offering floaters days, we also recognize the importance of celebrating the holiday season with our team. That's why we designate specific company holidays during the December holiday period, ensuring our employees can enjoy this festive time. Schedules may vary depending on the specific needs of certain parts of our business.
• Wellness Programs: We care about the holistic well-being of our employees, which is why we offer various wellness programs designed to promote physical, mental, and emotional health.
• Tuition Reimbursement: We offer this program as part of our commitment to employee development. This benefit supports continued education by covering approved course expenses, fostering both professional growth and long-term career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree