Workplace Solutions Engineer (US) (Hybrid)

Kadence

6d • Hybrid

About The Position

Kadence is an AI-powered Workplace Operations Platform designed to orchestrate people, space, and time for agile, multi-site enterprises. As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we are seeking a Workplace Solutions Engineer in the Salt Lake City area. Our platform helps leaders manage their largest costs (people and real estate) and provides employees with daily guidance. We are building the category-defining company for the future of work, and this role is central to making that vision a reality for enterprise customers. This role exists because our enterprise customers have evolved, requiring deeper technical expertise in areas like SSO/SCIM architecture, Zscaler exceptions, Intune policies, calendar service accounts, sensor hardware, multi-instance strategies, and compliance frameworks. The Workplace Solutions Engineer will serve as the technical expert for the customer experience team, handling complex deployments, integrations, and enterprise workflows. You will partner with CSMs, sales engineers, and product/engineering leadership to ensure seamless Kadence implementations and achieve customer outcomes.

Requirements

• 5+ years in a technical customer-facing role (solutions engineering, sales engineering, technical account management, implementation architecture, or enterprise IT delivery), ideally in SaaS serving mid-market and enterprise customers.
• Real IT depth: ability to configure SSO in Entra ID or Okta, explain OIDC vs. SAML, troubleshoot SCIM provisioning failures.
• Experience with calendar integration debates, proxy/Zscaler exceptions, MDM/Intune rollouts, and network/IP architecture conversations.
• Experience owning launches, not just configurations, including running go-live plans with dependency chains, comms sequences, pilot cohorts, and cutover risk.
• Natural coach and trainer: ability to design a curriculum, build assets, and deliver live to mixed audiences.
• Excellent with enterprise IT and security stakeholders: ability to engage with CISOs, network architects, and workplace directors.
• Structurally organized: ability to manage 8–15 concurrent enterprise deployments.
• Clean communication under pressure.
• Builder's instinct: ability to turn recurring problems into templates, playbooks, or product feature requests.
• Partners well: ability to work daily with CSMs, sales, product, engineering, and CTO, giving and taking feedback professionally.

Nice To Haves

• Direct experience with adjacent workplace tools (Envoy, Robin, OfficeSpace, iOFFICE/Eptura, Condeco, Archibus, FM Systems, SwipedOn).
• Familiarity with Archilogic, AutoCAD, or CAD/DWG-sourced floor plans.
• Hardware deployment experience — Neat, Poly, Logitech, iPad kiosks, occupancy sensors.
• Scripting or query skills (SQL, basic Python, PowerShell) for data validation and bulk operations.
• Prior experience deploying to CMMC, FedRAMP-adjacent, or heavily regulated customers.
• Prior experience building customer training programs, certification tracks, or workplace-champion / ambassador networks.

Responsibilities

• Own the technical implementation across our most complex enterprise deployments, including SSO (Entra ID, Okta, OIDC), SCIM provisioning, calendar integration (Microsoft 365, Google Workspace service accounts), Kadence Agent deployment via Intune/MDM, public-IP configuration for automated check-in, Zscaler/proxy/VPN exceptions, HRIS syncs (Azure AD, Workday feeds), and hardware setup (Neat devices, iPad kiosks, room displays).
• Engineer Kadence for real-world workplace complexity by configuring the platform to model customer operations, including overlapping neighborhoods, priority-based booking, hoteling vs. reverse hoteling vs. assigned seating, contractor vs. staff instances, phased multi-country global rollouts, custom roles, VMS operator workflows, badge printing, and floor plan strategies.
• Lead launch planning and go-live orchestration by owning the launch plan for each customer, sequencing events, managing dependency chains, and creating cutover playbooks. Coordinate calendar integration, SSO, user sync, and communication sequences for phased rollouts, pilot cohorts, and licensing.
• Build and deliver customer enablement by designing and running training curricula for various user roles (Global Admin, Team Manager, Booking Scheduler, VMS Operator), end-user rollout training, new-hire onboarding modules, site manager enablement kits, and Workplace Champions programs.
• Coach customers on workplace operations best practices, advising on adoption strategy, agent enablement, anchor days, neighborhood design, priority booking, hoteling models, data-privacy settings, and rollout sequencing.
• Navigate enterprise security, compliance, and change management by owning the technical narrative through Architecture Review Boards, security reviews, legal and procurement reviews, and compliance conversations (CMMC, HIPAA-adjacent workflows, GDPR, data-residency).
• Close the loop with Product and Engineering by compiling structured feedback, filing bug reports, and collaborating on custom features and platform improvements.
• Raise the bar for Kadence deployments by documenting repeatable technical playbooks, launch templates, and enablement curricula, and partnering with CX leadership on continuous improvement of onboarding and implementation methodology.

Benefits

• Competitive salary calibrated to a technical customer-facing role.
• Meaningful equity stock options.
• Health insurance.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed