Workplace Services MEP Engineering Associate Manager

Salesforce•New York, NY

1d•Onsite

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. It is a company where ambition meets action, tech meets trust, and innovation is a way of life. They are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. This role provides on-site technical expertise to maintain building systems, support stakeholders and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Tower New York City.

Requirements

Enrollment in or completion of technical training related to plumbing, HVAC, or electrical discipline.
Knowledge of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.
Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems.
Ability to read and interpret MEP drawings, technical specifications, and associated documentation.
Ability to manage and organize large amounts of data; proficiency with G-Suite (Sheets, Google Drive, Gmail) required.
Excellent communication skills.
Proven ability to self-manage time and projects and work independently.
Ability to collaborate with stakeholders to solve complex cross-functional issues.
Comfortable using ladders, familiar with basic tool operation, and skilled in using small handheld power tools.
Ability to travel up to 25% within the region may be required.

Nice To Haves

Relevant certification or curriculum (for technical training related to plumbing, HVAC, or electrical discipline)
Experience in working with vendors, internal stakeholders, and non-technical customers
Salesforce and Slack experience

Responsibilities

Function as a subject matter expert in mechanical and plumbing systems, including HVAC, electrical, plumbing, and commercial kitchen systems, offering engineering expertise and support to complex technical problems.
Conduct weekly critical asset walkthroughs in NY Tower to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.
Provide oversight for mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce Americas East Region offices (New York, DC, and Boston), in partnership with a third-party service provider.
Collaborate with the Salesforce Project Design & Delivery team to provide construction-phase oversight during capital projects and improvements, ensuring MEP operational alignment, and adherence to SFDC standards.
Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.
Maintain relationships with strategic service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.
Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.
Collaborate with the Salesforce Project Design & Delivery team to provide construction-phase oversight during capital projects and improvements, ensuring MEP operational alignment, and adherence to SFDC standards.
Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.
Manage tenant BMS access on-site (NYC), and maintain lighting controls programming access as needed, where applicable.
Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS), Field Service.
Conduct quarterly asset surveys using Field Service, ensuring equipment information is accurate and up to date.
Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.
Support adoption and training of Field Service usage within the regional team.
Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.
Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.
Maintain and monitor Indoor Air Quality (IAQ) sensors, troubleshooting issues as needed, and coordinating with partner teams to mitigate outdoor air quality issues in Salesforce spaces.
Manage lighting control systems and create specialized programs as requested by the Events team or for special events.
Coordinate with the Events team on external vendor MEP needs, including electrical plan reviews for supplemental equipment.
Periodically audit Vendor Work Rules and COIs to ensure safe vendor participation in events.
Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.
Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).
Embed environmental, health, and safety (EHS) practices into daily operations, enforcing zero-tolerance for unsafe working conditions to target a zero-accident rate.