Workplace Operations & Facilities Lead
About The Position
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As the Workplace Operations & Facilities Lead, you will be a critical backbone for our office environments, ensuring operational excellence and high-level support for our local teams and agents. You will oversee complex facilities issues, manage vendor relationships, and streamline the internal resources that allow our employees and customers to thrive. You are a process-oriented leader who excels at managing budgets, logistics, and property management communications to maintain a world-class workspace.
Requirements
- Proven experience in workplace operations, facilities management, or a high-level hospitality/operations role.
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly for facilities issues.
- Meticulous attention to detail and highly organized, especially regarding data and vendor management
- Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
- Experience working with enterprise technology and systems (such as Zendesk, Salesforce, or Confluence) is a plus.
- A passion for creating community and a world-class experience for our internal customers.
- Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks
- Must be willing to travel 25%-30% of the time
Responsibilities
- Resolve vendor repair and maintenance facilities issues.
- Communicate directly with Property Managers and Landlords to facilitate necessary landlord-responsibility property repairs, as needed.
- Manage various utility accounts and conduct quarterly reporting.
- Lead Keycard Inventory Management and provide comprehensive security support, including camera data and access control systems management.
- Oversee copier/postage fleet lease services, including invoicing, end of lease obligations, expense reporting and resolving high-level escalations.
- Provide invoice compliance through supporting purchase order creation and credit card reconciliation.
- Support maintenance of vendor data including fixed expenses and vendor contracts
- Approve punchout orders exceeding company approval threshold
- Collaborate with cross-functional and regional partners through onboarding new office leaders by conducting meet-and-greets, establishing partnership workflows with National Workplace Operations, training regional leaders on workplace processes and resources.
- Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes.
- Support vendor sourcing to ensure high-quality service and cost-effective office operations.
- Managing and maintaining up to date essential Workplace Operations resources.
- Maintain oversight and organization of documentation regarding regional nuances (including ordering, approvals & tracking) and team coverage docs.
- Maintain internal team resources such as meetings notes, macros, training materials and team SOPs.
Benefits
- Participation in our incentive programs (which may include eligible cash, equity, or commissions).
- paid vacation, holidays, sick time, parental leave, and recharge leave
- medical, tele-health, dental and vision benefits
- 401(k) plan
- flexible spending accounts (FSAs)
- commuter program
- life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
