Workplace Mediator

University of British Columbia•Vancouver, BC

1d•CA$7,852 - CA$12,243

About The Position

UBC is committed to fostering a positive and respectful working environment in which all our community members are respected, where all members of the UBC community are treated fairly, where dialogue and discourse within the workplace is handled with respect, and where the diversity of UBC faculty, staff and student employees have equal opportunity to participate in the life and work of the university. The Workplace Mediator has a mandate to work collaboratively with campus partners to action university commitments to creating safe and respectful work environments for all employees per UBC’s Respectful Environment Statement. This will include active deployment as a workplace mediator and facilitator to address and resolve conflict through early intervention. The Workplace Mediator will employ trauma-informed and inclusive approached for individuals and teams. The Workplace Mediator will also serve to detect structural barriers to resolving workplace conflict and will appropriately escalate issues to assist resolution.

Requirements

Undergraduate degree in a relevant discipline.
Minimum of five to seven years of related experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice To Haves

Continuing conflict resolution certifications and/or professional designations.
Demonstrated commitment to respect diverse perspectives, including perspectives in conflict with one’s own, including the principles of equity, inclusion, and belonging to support and advance a thriving work environment.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to conflict management frameworks and techniques.
Experience and proven skills in implementing and applying conflict engagement practices and strategies that foster a productive, inclusive and respectful environment in a large, decentralized organization.
Proven experience and demonstrated knowledge in the implementation of educational programs and campaigns related to alternative resolution processes.
Demonstrated interest and/or grounding in dialogue and conflict management theory and practice, and ability to develop and implement educational programs and campaigns to build the capacity of faculty, staff, and student employees in these areas.

Responsibilities

Resolves identified workplace conflict through formal and informal approaches including mediation and facilitation.
Responds to respectful workplace related concerns that are raised by or about employees.
Promotes respectful workplace practices.
Provides advice and support to UBC leaders and any UBC community member who seeks to contribute to respectful workplace policies, practices, interactions, and environments at UBC.
Receives, reviews, and triages complaints to determine if a complaint should be handled by another office or department.
Performs intake of new complaints, making determinations concern whether prima facie criteria are met.
Promotes and contributes to the creation of a vision, strategic and operational plan related to conflict engagement for the University, including the building and leadership of a team.
Develops conflict engagement initiatives with a focus on supporting alternative pathways to resolving disputes to build and strengthen our communication and resolution skills.
Partners with the EIO, the IO, and other units, on conflict engagement educational initiatives.
Plans and develops new initiatives to build leadership skills and resources to engage with conflict in the workplace.
Conducts conflict analysis and assessment to support the guidance and advice to Administrative Heads of Units, Managers, Heads, Directors, and others in applying conflict engagement principles, practices, and strategies to active conflict(s) with a focus on restorative and sustainable outcomes.
Works collaboratively with the EIO, the IO, and other units, respecting their areas of expertise and mandates.
Represents UBC and participates in professional organizations that provide professional development opportunities related to conflict engagement, on a local, provincial, and/or national scale.
Liaises with individuals, community organizations, professional organizations, post-secondary educational institutions, and other partners.