Workplace Manager

OpenGov•Atlanta, GA

1d•$100,000 - $125,000•Onsite

About The Position

OpenGov is seeking a Sr. Workplace Operations Manager to lead the office experience in Atlanta. This role involves serving as the operational and knowledge backbone for the broader Workplace team, bringing deep workplace expertise, a hospitality-first mindset, and systems thinking to build scalable infrastructure. The manager will own the full Atlanta office experience, drive cross-site programs, manage vendors and budgets, and partner with local leadership on workplace strategy.

Requirements

6+ years in workplace management, office operations, or facilities management, with demonstrated senior-level ownership and scope
Proven experience building and owning document libraries, operational playbooks, or team knowledge systems, including taxonomy, version control, and long-term maintenance
Demonstrated experience managing vendors and contractors with full accountability for performance, contract compliance, and budget stewardship
Track record of independently owning and driving workplace or facilities projects from start to finish, including vendor coordination and stakeholder communication
Strong strategic instincts: ability to identify systemic challenges, build scalable solutions, and advise leadership with minimal direction
Excellent written and verbal communication skills; able to draft policies, program announcements, and project updates with confidence
Strong command of Google Suite and asynchronous collaboration tools
Full-time, 5 days/week in-office at the Atlanta office required

Nice To Haves

Office build-outs, moves, or renovation project management.
Event planning and logistics at scale.
Experience in a startup or fast-growth environment.
OSHA/safety compliance or facilities management background.
Comfortable working in a distributed, asynchronous organization.

Responsibilities

Own general office administration with excellence and hospitality as core values.
Welcome guests, candidates, and new hires; deliver thoughtful, high-touch office tours and orientation experiences.
Design and execute a curated workplace experience that fosters cross-functional connection: weekly team lunches, monthly gatherings, all-hands meetings, and creative surprise moments—with meticulous logistics.
Build on existing frameworks to design, document, and continuously improve admin procedures and programs that scale with the office and the business.
Serve as the primary workplace point of contact for Atlanta-based employees and leadership; participate in leadership meetings to anticipate headcount growth, space needs, and operational challenges.
Proactively manage seating charts and neighborhood planning to optimize team collaboration and productivity as the Atlanta office scales.
Serve as the culture champion and employee advocate for the Atlanta site; build and maintain positive relationships across the office.
Ensure the office is clean, well-organized, well-stocked, and meets OpenGov brand, Facilities Management, and Security standards.
Develop and implement preventive maintenance programs to ensure ongoing facility functionality.
Proactively identify and independently address maintenance and service needs; resolve issues with timely follow-through.
Oversee vendor-managed repairs and services; manage day-to-day building relationships and vendor coordination.
Serve as the central point of contact with building and property management for all in-office logistics, maintenance requests, and escalations.
Ensure compliance with relevant health, safety, environmental, and accessibility regulations; develop and implement office policies that support a safe, inclusive working environment.
Independently own and manage Small Workplace Services & Operations Projects across sites—office refreshes, equipment upgrades, and operational improvements—including vendor scheduling, timeline tracking, and stakeholder communication from start to finish.
Maintain project documentation and status updates; ensure smooth handoffs and minimal disruption to daily operations across locations.
Provide support to the Real Estate Manager on major office relocations and build-outs as needed; the scope of this support is defined and approved by the Manager of Workplace Operations & Services, ensuring primary site and team responsibilities remain protected.
Own and maintain the Workplace team's document library, including version control, taxonomy, naming conventions, and accessibility standards.
Serve as the team's information hub: centralize policies, procedures, vendor agreements, project documentation, and reference materials for the full Workplace organization.
Determine what gets documented, how it's organized, naming convention, version control, when documents are retired or updated, and how the library evolves as the team scales.
Build and maintain scalable team process playbooks; proactively identify documentation gaps and close them before they create operational friction.
Support onboarding of new Workplace team members through organized knowledge transfer and structured documentation.
Oversee contractors and vendors supporting ATL operations and cross-site projects; independently manage day-to-day performance, service levels, and contract compliance.
Execute contract negotiations for vendors and service providers under $15K (e.g., catering, office supplies, small service contracts); partner with Strategic Procurement for engagements exceeding $15K.
Evaluate vendor performance and make independent recommendations to renew, renegotiate, or replace service providers.
Identify and implement cost-saving strategies; surface recommendations to the Manager of Workplace Services and Operations.
Manage office and project budgets with accuracy and accountability; maintain records of vendor agreements, contacts, and service terms.