Workplace Investigations Manager

Tufts Medicine•Burlington, MA

50d•Remote

About The Position

Tufts Medicine is an innovative, mission-driven health system that unites the best of academic and community medicine to deliver exceptional, connected, and accessible care. Our system includes Tufts Medical Center, the principal teaching hospital of Tufts University and Tufts University School of Medicine, as well as Lowell General Hospital, Lowell General Hospital - Saints Campus, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Behavioral Health Hospital (opening Fall 2025), Tufts Medicine Care at Home, Tufts Medicine Integrated Network, and a network of 2,300 physicians across Massachusetts and southern New Hampshire. We treat the most complex conditions, keep our communities healthy, and bring research breakthroughs to life. The Workplace Investigations Manager has system-wide responsibility for conducting impartial, thorough, and timely investigations into complex employee relations concerns, including allegations of discrimination, harassment, retaliation, policy violations, and misconduct across the healthcare system. This role supports the organization's commitment to a respectful, equitable, and safe work environment by ensuring issues are resolved with integrity, transparency, and consistency. This position serves all business units and affiliates across the healthcare system and works closely with leaders in HR, Compliance, Legal, Risk, DEI, and operations to ensure alignment with organizational values and regulatory requirements.

Requirements

Bachelor's degree in Human Resources, Law, Organizational Development, Psychology, Healthcare Administration, or related field.
Seven (7) years of progressive experience in workplace investigations, employee relations, HR compliance, or a related field.
Demonstrated expertise in conducting and documenting complex workplace investigations independently.
Strong knowledge of employment law (e.g., Title VII, ADA, FMLA, etc.), HR best practices, and healthcare regulatory frameworks.
Project management skills.
Computer literacy required, including proficiency in Microsoft Office skills, HRIS, and Payroll systems.
Solid knowledge of employment law, including federal and state leave laws, ADA, FLSA, PFMLA, FMLA, Labor relations/NLRA/NLRB, discrimination laws, state laws, and JCAHO standards.
Interpersonal skills necessary to work as a team member and able to interact with all levels of the organization (senior management, clinical managers, physicians, etc.).
Excellent written/verbal communication skills.
Ability to navigate and maintain highly sensitive matters with discretion, neutrality, and professionalism.
Ability to work both independently and as a team member.
Organizational and prioritization skills necessary to manage projects and multiple assignments within scheduled deadlines.
Ability to work with minimal direction and independently.
Outstanding attention to detail, strong organizational skills, and the ability to anticipate department/organizational needs.
Ability to manage multiple investigations concurrently and meet deadlines in a fast-paced, complex environment.
Ability to work independently, but also comfortable asking for help/input from others where needed.
Comfortable with ambiguity-works to resolve open questions, can define a process to resolve ambiguity, is comfortable that the plan may change.
Ability to use exceptional interpersonal, interviewing, and analytical skills to produce high-quality work product.
Excellent writing skills and ability to produce clear, well-reasoned investigative reports.

Nice To Haves

JD or Master's degree in a related field.
Experience in a unionized healthcare environment.
Professional certification(s) such as AWI-CH (Association of Workplace Investigators-Certificate Holder), SHRM-SCP, SPHR, or similar.
Experience working in or with large, matrixed healthcare systems.

Responsibilities

Conducts thorough, fair, and timely investigations into complex or sensitive workplace matters across the organization, including hospitals, clinics, administrative departments, and subsidiaries.
Serves as a central resource for the intake, triage, and prioritization of employee complaints and concerns
Develops and implements investigation plans, including identifying witnesses, gathering evidence, and analyzing documentation.
Conducts interviews with complainants, respondents, and witnesses; gather, review, and analyze documentation and evidence.
Maintains accurate, well-organized, and confidential case files and records.
Prepares objective, detailed investigation reports with findings of fact and recommendations for resolution, ensuring consistency with internal policies and applicable laws.
Maintains confidentiality and objectivity throughout the investigative process.
Collaborates with HR Business Partners, Compliance, Legal, and other stakeholders as necessary.
Provides guidance and advice to leadership on outcomes, risks, and appropriate corrective actions or preventive strategies based on investigative findings.
Tracks and reports investigation metrics and trends to support proactive risk mitigation and promote workplace equity.
Serves as a subject matter expert on workplace investigations, employee relations, and related regulatory obligations.
Provides guidance and training to leaders and HR staff on investigation best practices, workplace conduct, and policy interpretation.
Ensures all investigations are conducted in accordance with employment law, organizational policies, union agreements, and accreditation standards (e.g., Joint Commission, EEOC, provincial/state regulations).
Identifies systemic issues or patterns and recommend interventions to improve organizational culture and prevent recurrence.
Contributes to the development and continuous improvement of investigation protocols, templates, and policies.
Stays informed of emerging trends, best practices, and regulatory changes affecting workplace investigations in healthcare.

Benefits

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

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