Workplace Investigation Specialist

LCBO•Toronto, ON

2d•CA$74,671 - CA$130,424•Onsite

About The Position

This is an onsite role Reporting to the Senior Manager, Workplace Investigations (WI), you will lead complex workplace investigations, conflict resolution, culture assessments and restoration processes. The role ensures compliance with applicable legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act, while supporting a respectful, inclusive, and compliant workplace environment. You will play a key role within the Workplace Investigations Centre of Excellence (WI CoE), providing independent, impartial support across the organization and contributing to continuous improvement of complaints management and resolution practices. If you enjoy contributing to a safe workplace, then this is the role for you!

Requirements

Post-secondary degree in Human Resources, Business Administration, Law, or a related discipline
Specialized training in workplace investigations, human rights, or alternative dispute resolution (ADR)
Minimum 5 years of experience in workplace investigations, human resources, or a related field
Proven experience managing complex human rights and workplace complaints
Advanced knowledge of human rights legislation, including the Ontario Human Rights Code, OHSA, and AODA
Understanding of administrative law, corporate governance, and compliance requirements
Familiarity with collective agreements and investigation best practices
Demonstrated professionalism, tact, and sound judgment in sensitive situations
High ethical standards and discretion in handling confidential information
Ability to work independently and collaboratively in a complex environment

Nice To Haves

Experience working in a unionized or broader public sector environment is preferred

Responsibilities

Conduct interviews, gather and assess evidence, and document findings in accordance with best practices
Prepare clear, comprehensive investigation reports outlining findings, conclusions, and recommendations
Provide expert guidance to stakeholders on investigation processes and complaint resolution
Support early resolution, mediation, and workplace restoration efforts, where appropriate
Advise internal stakeholders on managing workplace complaints and investigation processes
Provide subject matter expertise to HR partners on early resolution and mediation strategies
Develop tools, resources, and frameworks to strengthen investigation practices and consistency
Lead the engagement of external investigators through the Vendor of Record (VOR) process
Act as an escalation point within the HR model, providing expert guidance on complex matters
Deliver training and awareness initiatives to support leaders and HR partners
Identify trends in workplace complaints and develop strategies to address recurring issues
Contribute to and champion WI CoE priorities, including complaints management, accountability frameworks, and training initiatives
Analyze metrics and reporting to inform business decisions and continuous improvement
Recommend enhancements to investigation processes, policies, and practices
Build effective partnerships with internal stakeholders to strengthen credibility and trust
Design and deliver tools, templates, and communications to support business leaders and HR
Develop training materials and job aids to improve consistency and accountability
Monitor and track investigation outcomes, recommendations, and organizational trends
Ensure compliance with applicable legislation, collective agreements, and LCBO policies
Maintain accurate and confidential investigation records and documentation
Prepare reports and presentations on trends, findings, and outcomes