Investigation Specialist

Merakey • Penn Hills, PA

1d • $25 - $27 • Hybrid

About The Position

Merakey is seeking a full-time Investigation Specialist to join their Incident Management Team supporting programs in the Pittsburgh, PA region. This role is responsible for conducting thorough investigations to mitigate risk and ensure the safety and quality of care for consumers, while maintaining compliance with regulatory and organizational standards. The position requires a hybrid work schedule with 50% travel required across Allegheny, Butler, Washington, Beaver, and Westmoreland counties in PA.

Requirements

• Minimum of 2 years of experience in human services or a related field.
• Must obtain Certified Investigator (CI) Certification within 90 days of hire
• Strong written and verbal communication skills.
• Ability to conduct interviews and present findings professionally.
• Experience writing clear, structured investigative reports.
• Proficiency in maintaining case records in a case management system (QCOMS preferred).
• Strong time management and prioritization skills.
• Ability to manage multiple cases and meet deadlines.
• Demonstrated objectivity and professionalism throughout investigations.
• Ability to communicate effectively across in-person, phone, and video formats.

Nice To Haves

• IDD experience preferred, but not required.

Responsibilities

• Conduct and complete investigations related to consumer care, including abuse, neglect, exploitation, complaints, and peer review/death cases.
• Investigate incidents across service lines, including Intellectual/Developmental Disabilities (IDD), Adult Behavioral Health (ABH), and Children & Families Services (CFS).
• Manage case documentation and tracking using QCOMS, ensuring alignment with quality standards and key performance indicators (KPIs).
• Utilize the Enterprise Incident Management (EIM) system to meet all external (ODP, OMHSAS) and internal compliance requirements and deadlines.
• Coordinate and communicate investigation findings through cross-functional meetings with Operations, HR, and other stakeholders.
• Maintain clear, timely communication with leadership regarding case status and investigative activities.
• Apply knowledge of federal/state regulations, payer requirements, and internal policies to ensure compliant investigations and accurate determinations.
• Support organizational quality, safety, privacy, and compliance initiatives through collaboration and special projects.
• Uphold professional standards and promote adherence to the organization's Code of Conduct and Integrity Program.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed