Workplace Hospitality Director

Compass Group•WASHINGTON, DC

1d•$115,000 - $120,000•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Hospitality Services Director is a highly adaptable, strategic operations leader responsible for driving an elevated hospitality experience across multiple office locations. This individual serves as a trusted partner to the client, providing insight into operational performance, identifying challenges, and leading a proactive, solutions oriented approach. They bring strong leadership skills, objective decision making, and a commitment to upholding all client and company policies while cultivating a collaborative, high performing team environment.

Requirements

Experience managing hospitality, workplace experience, operations, or client‑facing teams.
Demonstrated ability to lead diverse teams across multiple locations.
Strong communication skills—verbal, written, and interpersonal.
Ability to make objective, policy‑aligned decisions.
Strong organizational skills and attention to detail.
Comfortable with ambiguity and able to adapt to evolving client needs.

Responsibilities

Lead, manage, and inspire a large, diverse team to deliver elevated service across three offices.
Recruit, train, coach, and develop hospitality staff to ensure consistent service excellence.
Champion performance evaluations, talent development, and succession planning.
Foster a collaborative, supportive, and inclusive team environment.
Partner with the Hospitality Manager and Clients on weekly staffing schedules and coverage planning.
Ensure all team members adhere to Rapport, company, and client policies.
Build strong, trust-based partnerships with local client stakeholders and align on operational strategy.
Serve as a key point of contact for escalations, navigating issues with objectivity, professionalism, and clarity.
Assess decisions with consideration for risk/reward and short /long term implications; communicate impacts proactively with the client.
Provide insight into current team performance, challenges, and future action plans.
Drive team and personal accountability toward key KPIs, including training, safety, engagement, and service delivery.