Workplace Facility Manager
About The Position
The Workplace Facilities Manager serves as the primary point of contact for integrated facilities management operations and workplace experience services for a key client account. This client-facing leadership role combines strategic facility operations with exceptional workplace experience delivery, managing everything from building systems and vendor relationships to reception programming and customer service. Leading a regional service delivery team, you'll collaborate closely with senior stakeholders to create productive, engaging workplace environments while ensuring operational excellence and fiscal responsibility across a multi-site portfolio.
Requirements
- Bachelor's degree in Facilities Management, Hospitality Management, or related field, or equivalent work experience with management/technical emphasis
- Minimum 8 years of industry experience in corporate facilities, third-party service provider, or consulting environments
- Minimum 5 years of food services or hospitality experience with demonstrated customer service excellence
- Proven ability to matrix manage technical and administrative staff across multiple locations with strong leadership and supervisory skills
- Excellent verbal and written communication skills with ability to present effectively to senior stakeholders and client leadership
- Proficiency in MS Office Suite (Word, Excel, PowerPoint), MS SharePoint, and CMMS (Computerized Maintenance Management Systems)
- Demonstrated experience managing operating budgets, vendor contracts, and financial reporting with strong analytical capabilities
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- MBA or advanced degree in business, facilities management, or related field
- Experience in hospitality, customer service industries, or integrated workplace services delivery
- Knowledge of real estate operations, telecommunications, furniture systems, accounting principles, and building systems
- Previous experience in matrix management organizations with ability to influence without direct authority
- Track record of implementing innovative workplace programs and leading change management initiatives
- Strong belief in teamwork and collaborative work style with ability to thrive in dynamic, fast-paced environments
Responsibilities
- Overseeing all facilities operations including hard and soft services, building systems, vendor management, and compliance with client policies and safety regulations across multiple sites
- Developing and managing operating and capital expense budgets, preparing monthly/quarterly/annual variance reports, and implementing cost-reduction initiatives
- Leading reception services while collaborating with all levels of the client organization
- Managing the performance, staffing, and professional development of regional service delivery teams
- Coordinating tenant requirements and service requests to ensure timely resolution and high satisfaction levels
- Implementing short and long-term strategic projects, annual management plans, and key performance indicators in partnership with Account Managers and Regional FM leadership
- Providing regular reporting to client stakeholders and engaging in continuous improvement through business intelligence and best practices
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
