Workplace Experience Supervisor – Hospitality & Office Services

RR Donnelley•Los Angeles, CA

12d•Onsite

About The Position

The Workplace Experience Supervisor is a developing onsite leader responsible for supporting the delivery of a hospitality–driven, client-ready workplace environment. This role serves as a key operational partner, acting as the primary “on-the-floor” service leader, to deliver an elevated seamless and consistent workplace journey. Working under the guidance of senior leadership, the Assistant Supervisor, Workplace Experience plays a critical role in maintaining service quality, coordinating daily workflow, and guiding the service team while continuing to deliver hands-on support.

Requirements

High school diploma or equivalent required
Minimum of three (3) years of experience in hospitality, workplace services, reception, or office operations within a corporate or professional services environment
Ability to prioritize tasks and manage competing demands in a fast-paced environment
Strong customer service and professional communication skills
Comfortable interacting with internal stakeholders and external vendors
Strong organizational skills with attention to detail
Demonstrated problem solving skills and ability to exercise jud
Basic proficiency with Microsoft Office; familiarity with workplace systems preferred

Nice To Haves

associate or bachelor’s degree preferred
Prior experience in a lead, senior, or informal supervisory capacity preferred

Responsibilities

Oversee and support reception operations to ensure a consistent, polished welcoming first impression
Deliver a high-touch, hospitality-driven experience for all guests and employees
Assist with visitor management, badging, and access coordination
Act as the first escalation point for reception and client experience issues
Oversee conference suite readiness and shared space presentation; ensure conference suites, pantries, and common areas are maintained in a clean, client-ready condition
Assist with catering and hospitality services for meetings and events
Provide hands-on support for high-volume or high-profile meetings
Identify and resolve service gaps in real time; escalate when necessary
Oversee and coordinate day-to-day workflow across reception, hospitality, mail, reprographics and general office functionality
Assign and prioritize tasks to ensure efficient and timely service delivery
Support office moves, seating adjustments, and workspace coordination
Monitor inventory levels and support supply management
Resolve operational issues and escalate when necessary
Support adherence to office security protocols and visitor procedures
Assist with onboarding and offboarding access coordination
Monitor visitor flow and escalate any irregularities
Report safety or security concerns in accordance with site procedures
Lead daily service delivery, ensuring consistent execution and high standards across workplace services
Own on-floor service quality, proactively resolving issues to maintain a polished, client-ready environment
Act as first point of escalation, resolving issues and elevating when needed
Provide hands-on leadership, coaching team members and reinforcing service excellence and best practices
Support onboarding, training, and team development while identifying performance trends
Foster a collaborative, accountable, service-driven team culture
Build strong client relationships by anticipating needs and delivering high-touch experience