Workplace Experience Sr Coordinator - Bethesda, MD

CBRE•Bethesda, MD

11d•Onsite

About The Position

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Responsibilities

First point of contact for all those entering the facility.
Greet them with a friendly and welcoming demeanor.
Issue visitor and parking passes and follow security protocols.
Escort visitors to the proper location.
Make a memorable first impression by answering the telephone in a professional manner.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed.
Address issues with vendors or staff as needed.
Escalate inquiries or complaints from employees, guests, and co-workers.
Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
Create customized client materials that follow brand guidelines.
Follow property-specific security and emergency procedures.
Notify appropriate parties to ensure the safety of all individuals in the building.
Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
Evaluate and select solutions from established options.
Impact team through the quality of the services or information provided.
Follow standardized procedures and practices and receives regular but moderate supervision and guidance.