Workplace Experience Specialist

Ryan Specialty•Plano, TX

4d•$64,750 - $75,000•Onsite

About The Position

The Workplace Experience Specialist helps shape an intentional, engaging, and high-performing workplace experience while ensuring day-to-day office operations run smoothly and supporting the broader priorities of the Workplace Experience team. This dynamic, highly visible individual contributor role blends employee experience, office operations, events, communications, vendor management, and special projects. Success requires strong judgment, creativity, resourcefulness, and follow-through. The Specialist is expected to recognize what needs attention, prioritize competing requests, recommend solutions, and own work through completion. They balance service with accountability, establish appropriate boundaries, and make thoughtful decisions about where time and resources will have the greatest employee and business impact.

Requirements

3-5 years of relevant experience in workplace experience, employee engagement, office operations, events, hospitality, project coordination, or a related field preferred.
Demonstrated ability to independently manage multiple projects, stakeholders, deadlines, and competing priorities.
Strong written and verbal communication, organization, attention to detail, and interpersonal skills.
Experience managing vendors, employee programs, budgets, expenses, and operational logistics.
Strong problem-solving skills with the ability to evaluate needs and recommend solutions.
Proficiency with standard business technology and the ability to quickly learn new systems and tools.
Ability to handle sensitive or confidential information with sound judgment and discretion.
Bachelor's degree preferred or equivalent combination of education and relevant experience.

Nice To Haves

This role is well suited for someone who enjoys variety, notices what others may overlook, and takes pride in making things better. They are comfortable making thoughtful decisions, solving problems, helping others, and taking initiative without needing every step mapped out.

Responsibilities

Own and execute workplace experience initiatives for assigned employee populations and offices, supporting firmwide priorities as needed.
Plan and execute intentional experiences including onsite and offsite events, employee programs, celebrations, volunteer and giveback initiatives, recognition moments, and other engagement activities.
Identify creative opportunities to improve the employee experience beyond traditional workplace programming.
Use employee feedback and available insights to recommend improvements and evolve programming.
Ensure initiatives are inclusive, appropriately scaled, and connected to a clear employee or business need.
Maintain a workplace environment that is welcoming, functional, professional, and reflective of the company's culture.
Manage relationships with building management, office vendors, service providers, and internal partners to address office needs, repairs, enhancements, and employee-facing concerns.
Manage workplace supplies, amenities, food and beverage programs, and shared employee spaces while operating within established budgets, proactively addressing needs before they disrupt the employee experience.
Support visitors and new hires with workspace readiness, building and office access, supplies, meetings, lunches, and other workplace logistics.
Identify recurring issues or inefficient processes and recommend sustainable solutions rather than repeatedly working around the problem.
Escalate risks, service issues, or larger workplace needs early with appropriate context and a recommended path forward whenever possible.
Develop and execute clear, engaging internal communications, including newsletters, employee announcements, onboarding materials, event communications, recognition, and other Workplace Experience messaging.
Identify creative ways to communicate, connect, and share information across offices, business units, and remote populations.
Serve as a visible ambassador for company culture, values, performance expectations, and Workplace Experience initiatives.
Help employees navigate available resources while reinforcing individual ownership, accountability, and established processes.
Own assigned initiatives from concept through completion, including planning, coordination, execution, follow-up, and measurement of outcomes.
Anticipate dependencies, next steps, and potential barriers rather than waiting for each step to be assigned.
Effectively manage multiple projects and changing priorities while maintaining strong organization, attention to detail, and timely execution.
Close communication loops, follow through on commitments, and confirm intended outcomes are achieved.
Create repeatable processes, templates, documentation, calendars, and resources that improve efficiency, consistency, and scalability.
Support special projects and evolving priorities identified by the Workplace Experience Leadership Team.
Operate within established budgets and make thoughtful decisions regarding company resources, employee experience, and value delivered.
Process and reconcile expenses, invoices, purchasing, vendor payments, and supporting documentation accurately and on time, maintaining required trackers and records.
Evaluate programs, purchases, and recurring activities for continued value and business impact.
Identify opportunities to simplify processes, reduce unnecessary expenses, and redirect resources toward higher-impact experiences.