Workplace Experience Specialist

Braze•New York City, NY

7d•Onsite

About The Position

Braze is seeking a proactive, service-oriented Workplace Experience Specialist to support daily operations at its New York City headquarters and deliver an exceptional employee and guest experience. The role helps maintain a welcoming, organized, and well-functioning office, coordinates workplace programs, supports facilities needs, and executes employee events and initiatives. The office serves employees, executive leadership, Board members, candidates, clients, partners, vendors, and other guests. The position requires hands-on support across multiple floors, vendor and building-management coordination, and keeping the office ready for employees and business needs. The role is part of the People Team and reports directly to the Workplace Experience Manager/Site Lead for New York City. It works closely with the NYC Workplace Experience team, building management, vendors, and cross-functional partners on local operations and broader Workplace Experience initiatives. The position requires working in the office five days per week. The expected U.S. starting pay range is $53,000–$75,000 per year, with expected on-target earnings of $59,000–$85,000 per year, including bonus or commission. Exact compensation depends on individualized factors. The role also qualifies for a comprehensive Total Rewards package, including restricted stock units.

Requirements

3–4 years of experience in Workplace Experience, office operations, hospitality, facilities coordination, or a related field.
Experience coordinating workplace programs, vendors, facilities needs, and employee-facing services.
Experience with administrative processes, vendor management, and project coordination.
Demonstrated success in a fast-paced organization, with the ability to manage competing priorities and adapt to changing needs.
A data-informed mindset focused on continuous improvement, operational consistency, and service quality.
Ability to build strong relationships and collaborate effectively with cross-functional partners.
Strong communication skills and the ability to keep employees, vendors, and stakeholders informed.
Customer-service and hospitality mindset, with a passion for delivering a high-quality workplace experience.
Proactive and self-motivated, with the ability to establish priorities, work independently, and exercise sound judgment with appropriate guidance from a manager.
Creative problem-solving skills, including the ability to identify issues, anticipate needs, and propose practical solutions.
Highly organized and detail-oriented, with office pride and ownership of day-to-day responsibilities.
Flexible, hands-on team player with a can-do attitude and willingness to handle tasks both large and small.
Comfort using Mac computers and Google Workspace.
Ability to physically stand, bend, squat, and lift up to 25–30 pounds as required by the role.

Nice To Haves

Experience supporting a large or complex office environment.
Experience working with commercial building management; experience in a union building or highly regulated building environment is a plus.
Experience supporting office moves, construction projects, furniture installations, or workplace improvements.
Experience supporting a hybrid workforce and developing creative solutions to engage employees and improve the in-office experience.
Familiarity with Jira Service Desk, Confluence, Envoy, office access control systems, Coupa, or similar workplace tools.

Responsibilities

Coordinate and facilitate the NYC new-hire onboarding experience, including in-person office orientations, tours, and introductions to workplace resources.
Provide dotted-line support and day-to-day coordination for the NYC Workplace Experience Receptionist, helping ensure consistent reception coverage, guest hospitality, and adherence to workplace procedures.
Coordinate office lunch schedules and related logistics.
Manage event intake and serve as the on-site Workplace Experience lead for office events, coordinating logistics, catering, vendors, room setups, and cross-functional support.
Manage building Certificates of Insurance (COIs), including submissions, approvals, and vendor and building-management follow-up.
Champion Jira Service Desk by monitoring incoming requests, coordinating resolutions, maintaining clear communication, and ensuring timely follow-through.
Manage assigned purchase orders, PCard transactions, and Coupa PunchOut purchasing in accordance with company procurement and expense policies.
Support office budget tracking and forecasting by maintaining expense records, reviewing invoices, and providing updates and inputs.
Coordinate vendor service calls and facilities requests with building management, service providers, and internal stakeholders to resolve workplace issues.
Conduct daily office walkthroughs to assess workplace readiness, identify maintenance or service needs, and reset spaces and amenities as needed.
Serve as the secondary point of contact for office access matters, supporting badge requests, access troubleshooting, and coordination with relevant internal and building teams.
Support construction, facilities improvement, and furniture projects by coordinating vendor access, logistics, scheduling, and employee communications.
Deliver customer service to employees, executive leadership, Board members, candidates, clients, vendors, and other visitors.
Maintain and update the NYC Confluence page so procedures, resources, and operational documentation remain accurate and accessible.
Provide ad hoc reception coverage as needed.
Draft and distribute office communications and Slack announcements about workplace updates, events, operational changes, and employee reminders.
Collaborate with the NYC Workplace Experience team and cross-functional partners to maintain a well-organized, secure, and efficient office and continuously improve operations.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services that include fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities within Braze.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.