Workplace Experience Specialist

Braze•New York, NY

8d•$53,000 - $75,000•Onsite

About The Position

Braze is seeking a proactive, service-oriented Workplace Experience Specialist to support daily operations at its New York City headquarters and deliver a strong employee and guest experience. The role helps maintain a welcoming, organized, and well-functioning office while coordinating workplace programs, facilities needs, employee events, and office initiatives. The headquarters serves employees, executive leadership, Board members, candidates, clients, partners, vendors, and other guests, so the role requires thoughtful hospitality, anticipation of needs, and the ability to manage competing priorities in a fast-paced environment. The Specialist works hands-on across multiple office floors, coordinating with vendors and building management and helping ensure the office is ready for employees and business needs. The position sits within the People Team and reports directly to the Workplace Experience Manager/Site Lead for New York City. It works closely with the NYC Workplace Experience team, building management, vendors, and cross-functional partners, and contributes to broader Workplace Experience initiatives across Braze. The role is required to be in the office five days per week.

Requirements

3–4 years of experience in Workplace Experience, office operations, hospitality, facilities coordination, or a related field.
Experience coordinating workplace programs, vendors, facilities needs, and employee-facing services.
Experience with administrative processes, vendor management, and project coordination.
Demonstrated success in a fast-paced organization, with the ability to manage competing priorities and adapt to changing needs.
Experience supporting a hybrid workforce and developing solutions to engage employees and improve the in-office experience.
A data-informed mindset focused on continuous improvement, operational consistency, and service quality.
Ability to build strong relationships and collaborate effectively with cross-functional partners.
Strong communication skills and ability to keep employees, vendors, and stakeholders informed.
Customer service and hospitality mindset, with a passion for delivering a high-quality workplace experience.
Proactive and self-motivated, with the ability to set priorities, work independently, and exercise sound judgment with appropriate guidance.
Creative problem-solving skills, including the ability to identify issues, anticipate needs, and develop practical solutions.
Highly organized and detail-oriented, with a strong sense of office pride and ownership of day-to-day responsibilities.
Flexible, hands-on team player with a can-do attitude and willingness to take on tasks of varying scope.
Comfort using Mac computers and Google Workspace.
Ability to stand, bend, squat, and lift up to 25–30 pounds as required by the role.
Ability to work in the office five days per week.

Nice To Haves

Experience supporting a large or complex office environment.
Experience working with commercial building management; experience in a union building or highly regulated building environment is a plus.
Experience supporting office moves, construction projects, furniture installations, or workplace improvements.
Familiarity with Jira Service Desk, Confluence, Envoy, office access control systems, Coupa, or similar workplace tools.

Responsibilities

Coordinate and facilitate NYC new-hire onboarding, including in-person office orientations, tours, and introductions to workplace resources.
Provide dotted-line support and day-to-day coordination for the NYC Workplace Experience Receptionist, helping ensure reception coverage, guest hospitality, and adherence to workplace procedures.
Coordinate office lunch schedules and related logistics.
Manage event intake and serve as the on-site Workplace Experience lead for office events, coordinating logistics, catering, vendors, room setups, and cross-functional support.
Manage building Certificates of Insurance, including submissions, approvals, and follow-up with vendors and building management.
Champion Jira Service Desk by monitoring incoming requests, coordinating resolutions, communicating clearly, and ensuring timely follow-through.
Manage assigned purchase orders, PCard transactions, and Coupa PunchOut purchasing in accordance with procurement and expense policies.
Support office budget tracking and forecasting by maintaining expense records, reviewing invoices, and providing updates and inputs.
Coordinate vendor service calls and facilities requests with building management, service providers, and internal stakeholders to resolve workplace issues.
Conduct daily office walkthroughs to assess readiness, identify maintenance or service needs, and reset spaces and amenities as needed.
Serve as the secondary point of contact for office access matters, supporting badge requests, troubleshooting, and coordination with internal and building teams.
Support construction, facilities improvement, and furniture projects by coordinating vendor access, logistics, scheduling, and employee communications.
Deliver customer service to employees, executive leadership, Board members, candidates, clients, vendors, and other visitors.
Maintain and update the NYC Confluence page so procedures, resources, and operational documentation remain accurate and accessible.
Provide ad hoc reception coverage as needed.
Draft and distribute office communications and Slack announcements about workplace updates, events, operational changes, and employee reminders.
Collaborate with the NYC Workplace Experience team and cross-functional partners to maintain an organized, secure, and efficient office and continuously improve workplace operations.

Benefits

Competitive compensation that may include equity, including restricted stock units (RSUs).
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive medical, dental, vision, life, and disability benefit plans.
Family services including fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.