Workplace Experience Manager (New York City)

Latent•New York, NY

1d•$80,000 - $110,000•Onsite

About The Position

We’re looking for a Workplace Experience Manager who loves creating environments where people feel welcomed, supported, and excited to be. This person will play a key role in shaping the day-to-day experience for employees, candidates, customers, investors, and guests alike. This role sits at the intersection of hospitality, operations, and culture. You’ll be the heartbeat of the office—making sure things run smoothly behind the scenes while helping create the energy, experiences, and traditions that make our company special. You’ll own the workplace experience end-to-end, from greeting visitors and coordinating events to managing vendors, budgets, and office operations. You’ll partner closely with leadership to build an environment that reflects our values and enables our team to do their best work.

Requirements

Experience in hospitality, events, workplace experience, office management, executive support, community management, or a related field.
Strong organizational and project management skills.
Experience managing vendors, budgets, and operational processes.
Excellent communication skills and a high level of professionalism.
Comfortable working independently and solving problems proactively.

Nice To Haves

Experience in a high-growth startup environment is a plus.

Responsibilities

Be the go-to person for employees, visitors, candidates, customers, and investors.
Create a warm, thoughtful, and professional experience for every guest who walks through our doors.
Maintain an office environment that feels organized, welcoming, and aligned with our culture.
Ensure conference rooms, common areas, and shared spaces are consistently ready for use.
Manage office supplies, snacks, beverages, catering, and workplace amenities.
Coordinate facility maintenance and serve as the primary point of contact with building management.
Continuously improve workplace systems, processes, and employee services.
Support onboarding and help ensure every new hire has a seamless first-day experience.
Plan and execute team lunches, happy hours, celebrations, offsites, and company events.
Help build traditions, rituals, and experiences that strengthen connection across the team.
Partner with leaders throughout the company to foster a welcoming, engaging, and collaborative workplace.
Support employee engagement initiatives that make coming into the office something people genuinely enjoy.
Source, negotiate, and manage relationships with vendors and service providers.
Own office-related budgets and spending.
Track invoices, expenses, and vendor contracts.
Look for opportunities to improve service quality while managing costs thoughtfully.