Workplace Experience Manager

The Millennium Group•New York, NY

About The Position

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Summary: The Workplace Experience Manager oversees daily office operations, leads the workplace team, and serves as the primary point of contact for client service needs and escalations. This role ensures a high‑quality, safe, and efficient work environment by managing mail operations, facilities support, vendor coordination, training, reporting, and overall workplace experience standards. The Manager drives team performance, resolves issues proactively, and maintains strong relationships with building partners and internal stakeholders.

Requirements

Five years or more of experience in an office environment.
Five years' experience with Microsoft Office Software (Word, Excel, Outlook).
Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
Exhibits superior verbal communication and phone skills.
Exhibits exceptional customer service skills.
Consistently demonstrates professional demeanor, appearance and attitude.
Proven ability to remain calm under pressure; resilient.
Sound judgment and problem-solving ability.
Able to appropriately handle confidential and highly sensitive material.
Demonstrated ability to be flexible and adapt to an ever-changing work environment.
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
Must be able to lift 50lbs.

Responsibilities

Create a warm, welcoming, and service-focused experience as the primary point of contact for clients, employees, and visitors.
Partner with the Workplace Experience Associate to ensure seamless, high-touch support throughout the day.
Lead by example in delivering hospitality-driven service and identifying ways to elevate the overall workplace experience.
Support team success by setting clear expectations, encouraging collaboration, and fostering a positive, service-oriented environment.
Maintain knowledge of mail operations and provide dependable coverage to ensure uninterrupted support.
Promote a safe, secure, and welcoming workplace by following all site procedures and standards.
Contribute to reports and business reviews with insights on service quality, workplace standards, and customer satisfaction.
Complete and support ongoing training to ensure consistent, polished, and hospitality-centered service delivery.
Address client and workplace concerns promptly, professionally, and with a solution-oriented mindset.
Manage incoming and outgoing mail, packages, and shipping needs with accuracy, care, and attention to detail.
Keep work areas clean, organized, and presentation-ready to support a positive and professional environment.
Support employee moves, conference room setup, pantry presentation, office supply readiness, and shared space upkeep with a hospitality mindset.
Coordinate cleaning, facilities walkthroughs, work orders, and equipment service to ensure a smooth and well-maintained workplace experience.
Respond to end-user requests with professionalism, responsiveness, and a strong focus on service excellence.
Maintain restroom cleanliness and stock supplies regularly to uphold comfort and workplace standards.
Provide flexible support across facilities-related tasks while consistently delivering an elevated customer experience.
Perform additional duties as needed with a continued commitment to hospitality, professionalism, and service excellence.