Workplace Experience Manager

Front•San Francisco, CA

1d•Hybrid

About The Position

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. We're looking for a dynamic Workplace Experience Manager who will be the heartbeat of our San Francisco office. This isn't just about managing facilities—it's about crafting an environment where our team thrives, culture flourishes, and every employee feels genuinely excited to come to work (or log on). You'll be equal parts operations maestro, culture champion, and employee engagement architect. If you love creating memorable experiences, building community, and making workplaces feel less like offices and more like home bases for ambitious teams, this role is for you.

Requirements

3–5 years of experience in workplace experience, office management, employee engagement, or culture roles—ideally in a tech or high-growth startup environment
Proven track record of building and scaling culture programs, events, and engagement initiatives that employees actually care about
Operational excellence—you're organized, detail-oriented, and can juggle multiple priorities without dropping the ball
People-first mindset—you genuinely care about employee experience and have a knack for making people feel seen and valued
Creative problem-solver who can work with constraints (budget, space, time) and still deliver exceptional experiences
Strong communication skills—you can rally people around ideas, influence stakeholders, and write compelling internal comms
Data-informed approach—comfortable using surveys, metrics, and feedback to measure engagement and iterate on programs
Hands-on and resourceful—willing to roll up your sleeves, whether that's setting up for an event or troubleshooting a facilities issue
Experience supporting hybrid work models and creating inclusive experiences for distributed teams

Responsibilities

Own the end-to-end workplace experience for our SF office—from daily operations and vendor management to space optimization and amenities
Design and execute culture-building programs that bring our values to life: team events, rituals, celebrations, and surprise-and-delights that make Front feel special
Drive employee engagement initiatives including onboarding experiences, community building, ERG support, and wellness programs
Be the connective tissue between remote and in-office employees, ensuring hybrid work feels seamless and inclusive
Measure what matters—track engagement metrics, gather employee feedback, and iterate based on what's working (and what's not)
Partner cross-functionally with People Ops, IT, Finance, and leadership to align workplace strategy with business goals
Manage budgets and vendors efficiently while maintaining high standards for quality and experience
Be the first responder for workplace needs—troubleshooting issues with grace and finding creative solutions on the fly

Benefits

Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!