Workplace Experience Manager - Events

RR Donnelley•New York, NY

2d•Onsite

About The Position

The Workplace Experience Manager is an independent leader, helping manage the day-to-day people, operations and client. This role involves fostering a supportive, growth-oriented environment focused on continuous improvement and practicing 'build up' leadership. The manager will serve as the primary liaison between Conference Coordination and operational teams, coordinate daily information sharing between Office Services and Hospitality teams, and ensure consistent communication of event details. They will also provide final quality checks on event setups, address adjustments immediately with a solutions-focused approach, and document learnings for process improvement. Additionally, the role involves assisting with event setups during peak times, providing final polish and quality assurance on all event details, and reviewing setup details in advance to prevent last-minute adjustments. Team development includes creating opportunities for skill development and cross-training, identifying and nurturing team members' strengths, providing real-time coaching and mentorship, and supporting career growth initiatives.

Requirements

Bachelor’s degree or equivalent experience
3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tight deadlines
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Nice To Haves

legal or financial services industries preferred
Basic P&L understanding a plus
Prior experience managing vendors preferred

Responsibilities

Serve as the primary liaison between Conference Coordination and operational teams
Coordinate daily information sharing between Office Services and Hospitality teams
Ensure consistent communication of event details, changes, and special requirements
Maintain open channels with management for strategic planning and team development
Facilitate clear handoffs between shifts and teams
Provide final quality check on event setups and special arrangements
Address immediate adjustments with a solutions-focused approach
Use adjustments as teaching/learning opportunities when appropriate
Document learnings for process improvement
Maintain positive, forward-moving momentum
Review and verify accuracy of final setup reports and team communications
Conduct periodic service standard audits in a supportive manner
Assist with event setups during peak times, working alongside team to execute, leading by hands-on approach
Provide final polish and quality assurance on all event details
Review setup details in advance to prevent last-minute adjustments
Implement changes efficiently when corrections are needed
Share learnings constructively when corrections are needed
Focus on future prevention rather than past mistakes
Document successful approaches for future reference
Create opportunities for skill development and cross-training
Identify and nurture team members' strengths
Provide real-time coaching and mentorship
Support career growth initiatives
Foster collaboration between Office Services and Hospitality teams