Workplace Experience Lead

Xero•San Mateo, CA

9d•$108,500 - $135,600•Hybrid

About The Position

The Workplace Experience Lead is a senior, hands-on role based in Xero’s San Mateo office. The role is responsible for setting the operational standard for a strategic and visible workplace hub, advising local leadership on space design and ways of working, and creating an office environment that encourages attendance and connection. As part of a globally distributed Workplace Experience team, the lead will contribute to the evolution of workplace operations across Xero. This includes actively testing AI tools, automating workflows, and using workplace data to develop recommendations. The role is the primary local operational contact for the San Mateo leadership team and works with the broader Workplace Experience and People Experience teams on systems, standards, vendor partnerships, culture, and continuous improvement. The role is based in San Mateo with a hybrid arrangement combining work from home and dedicated in-office collaboration days. The expected base salary range is $108,500–$135,600 USD. Permanent employees are eligible for annual bonus and equity programs, with possible additional performance-based cash or equity incentives depending on role level and company performance. Benefits include medical, dental and vision coverage, a 401(k) match, paid time off and leave, paid holidays, and paid parental leave.

Requirements

Strong background in workplace or facilities management, with a track record of operating autonomously in local markets.
Proven experience managing vendor performance, enforcing service level agreements, and conducting structured reviews.
Active experience using AI tools and workplace technology platforms, such as visitor management, access control, and desk booking systems.
Ability to interpret workplace data and develop actionable recommendations for leadership rather than standard reporting.
Commercial acumen, including experience managing operational budgets, tracking actuals against forecasts, and building financial cases for change.
Familiarity with health, safety, security, and environment standards and information security compliance frameworks such as ISO 27001.

Responsibilities

Set operational standards for the San Mateo workplace and ensure it is a vibrant environment worth attending.
Advise the San Mateo leadership team on space design and ways of working.
Test AI tools and automate administrative workflows and workplace operations using AI tools and templates.
Manage local vendor relationships across facilities management, cleaning, catering, and security, maintaining service level agreements.
Analyze workplace metrics, including occupancy, utilization rates, and vendor cost per head, and use findings to guide strategic investment decisions.
Manage ISO 27001 compliance and health, safety, security, and environment requirements to keep the site audit-ready.
Serve as the primary local operational point of contact for the San Mateo leadership team.
Partner with the broader People Experience team to deliver experiences that foster connection and culture.
Collaborate with the globally distributed team on systems, standards, vendor partnerships, and continuous improvement.

Benefits

Medical, dental, and vision coverage.
401(k) match.
21 days of paid time off.
10 days of Wellbeing leave.
5 days of Xtra Leave.
1 volunteer day.
12 paid holidays.
Paid parental leave.
Annual bonus and equity (RSU) programs for permanent employees.
Potential performance-based cash or equity (RSU) incentives, depending on role level and company performance.