Workplace Experience Lead

JLL•New York, NY

12d•Onsite

About The Position

The Workplace Experience Lead is responsible for delivering a seamless, high-end workplace experience across meeting spaces, events, and daily office operations. Acting as a central point of coordination, the role ensures that all client-facing and internal environments reflect the company’s standards of excellence, professionalism, and discretion. Known for delivering calm, solutions-driven service in high-pressure environments where precision and discretion are critical. Delivered seamless, high-touch workplace and client experiences within a fast-paced investment banking environment, ensuring premium service standards across meetings, events, and executive interactions. To deliver a seamless, premium workplace and client experience by orchestrating the daily operations of meeting spaces, hospitality services, and events within a high-performance corporate environment. This role is critical to shaping how the organization is experienced day-to-day. It sits at the intersection of operations, service, and brand perception. Known for elevating service standards, optimizing operations, and creating frictionless experiences for senior stakeholders and clients. Operates at the intersection of hospitality, operations, and brand — ensuring every interaction reflects excellence.

Requirements

Experience in corporate hospitality, luxury hotels, or high-end service environments
Strong organizational skills with obsessive attention to detail
Ability to remain composed under pressure (grace under fire is non-negotiable)
Excellent communication and stakeholder management skills
Proactive mindset — sees problems before they exist
Professional presentation and discretion at all times
Background in corporate hospitality, luxury hotels, or high-end service environments
Strong organizational and multitasking ability
Calm, composed, and solutions-driven under pressure
High level of emotional intelligence and stakeholder awareness
Naturally proactive — acts before being asked
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Coordinate and oversee meeting room bookings, setups, and turnovers
Ensure all spaces are immaculately presented at all times (think five-star hotel, not office)
Manage AV requirements and liaise with IT support teams
Anticipate needs before they’re spoken (this is the real skill, not reacting)
Own the end-to-end coordination of meeting rooms and shared spaces
Ensure all environments consistently reflect five-star hospitality standards
Act as the central point of coordination between teams (Facilities, IT, Security)
Welcome senior stakeholders, clients, and VIP guests with polish and confidence
Act as a front-of-house ambassador for the firm
Handle last-minute requests with calm authority (because there will always be last-minute chaos)
Welcome and support senior stakeholders, executives, and clients
Represent the firm with confidence, polish, and discretion
Build trust through reliability and attention to detail
Organize catering for meetings, events, and executive requirements
Partner with vendors to ensure quality, timing, and presentation are flawless
Maintain pantry standards and stock levels across the office
Coordinate catering and pantry services across the office
Maintain quality control and presentation standards
Anticipate demand and adapt to last-minute changes
Assist in the delivery of internal and external events (from boardroom lunches to large-scale activations)
Coordinate logistics: room setup, guest lists, catering, materials
Support post-event breakdown and feedback loops
Support planning and execution of internal and external events
Manage logistics including room setup, guest experience, and service delivery
Ensure flawless execution from setup to breakdown
Liaise with external suppliers (catering, florists, cleaning, etc.)
Monitor service quality and escalate issues when needed
Support cost control and basic budget tracking
Liaise with external suppliers and monitor performance
Escalate issues and drive continuous improvement
Support cost awareness and operational efficiency
Use booking systems and workplace platforms (e.g., EMS, Condeco)
Maintain accurate records of bookings, services, and requests
Produce basic reports on usage and service performance