Lead Workplace Experience Coordinator

Rapid7 • Boston, MA

5d • $28 - $38 • Onsite

About The Position

As the Lead Workplace Experience Coordinator, you’ll own the daily operations of and elevate the workplace experience at Rapid7’s Boston office headquarters. You’ll not only ensure the office is a place employees and guests love to be, but you’ll also set the standard for operational excellence and partner cross-functionally to drive process improvements. You will operate with autonomy, use data-driven insights to anticipate challenges and design innovative solutions, and help influence how our team’s workplace strategy is executed, all while ensuring timely communications to global Real Estate & Workplace Experience leadership. The Real Estate & Workplace Experience team creates safe, functional, and engaging environments that enable Rapid7 employees to do their best work. We partner with leadership and cross-functional teams to ensure our spaces reflect our culture, support our business goals, and operate at the highest standards.

Requirements

• 2-5 years of experience in workplace operations, facilities management, or corporate services, with significant experience managing office environments
• Proven ability to lead teams or projects, and provide subject matter expertise
• Strong analytical and problem-solving skills; able to interpret workplace data to drive solutions and influence decision-making
• Excellent communication skills; able to convey operational information clearly to non-specialist stakeholders, as well as provide efficient and timely updates to REWE leadership
• High degree of autonomy and accountability; able to anticipate challenges and act proactively
• A collaborative, approachable, player-coach style with a passion for creating exceptional workplace experiences; willing to roll up your sleeves and comfortable working immersed in the day-to-day operations of a fast paced office environment

Nice To Haves

• Experience with workplace technologies (OfficeSpace, Brivo, or similar)
• Advanced understanding of building maintenance systems (HVAC, mechanical, life safety)
• Strong proficiency with Google Workspace

Responsibilities

• Oversee day-to-day workplace operations, ensuring the office is running smoothly and efficiently while also setting best practices for other locations.
• Manage vendor relationships, coordinate repairs & preventive maintenance, and oversee physical security programs while proactively identifying opportunities for cost savings and efficiency improvements. This role will also oversee our in-office barista bar, ensuring smooth operations and a high quality experience for all employees and visitors.
• Lead the planning and execution of office-wide events, culture initiatives, and executive-level visits, ensuring seamless and memorable experiences.
• Lead office safety, security, emergency preparedness, and space planning initiatives, balancing employee experience with compliance and operational needs.
• Manage and forecast local operational expenditures (OpEx), reporting on spend and identifying opportunities for cost savings.
• Collaborate with local leadership, global workplace team, and other functional partners to align team initiatives with broader business needs.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed