Workplace Experience Coordinator

Cushman & Wakefield•San Francisco, CA

1d•Onsite

About The Position

The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace. The Workplace Experience Coordinator will be responsible for supporting day-to-day workplace experience operations, space readiness, and employee support within a dedicated zone or building. They will function as the “eyes and ears” of the workplace proactively identifying and solving issues before they impact the employee experience. This role is also responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Requirements

Minimum of high school diploma or general education degree (GED).
Minimum of 2 years of related work experience in workplace experience, hospitality, event planning, customer service, restaurant/bar operations, stage management, or other high-touch service environments requiring end-to-end coordination and execution of events and space management.
Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
Detail-oriented, confident self-starter with exceptional organizational skills.
Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Ability to work under pressure while maintaining a calm, solutions-oriented approach.
Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.

Nice To Haves

College degree and/or related experience and training preferred.
Exceptional emotional intelligence, empathy, and interpersonal awareness.

Responsibilities

Provide high touch support to employees in the workplace, including providing employees with tools, support, information, and wayfinding.
Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
Cultivate and maintain trusted relationships with end users and cross functional colleagues.
Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs and share information with managers, as relevant.
Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
Manage workplace events and activities from initial planning through day-of execution and post-event follow-up, including coordination with vendors, stakeholders, and cross-functional teams.
Support meeting room and event space coordination, including assisting employees with bookings, monitoring space usage, and helping ensure operational capacity is effectively managed.