Workplace Experience Coordinator

CBRE • Phoenix, AZ

30d

About The Position

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering an elite customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. Their main responsibility is providing outstanding customer service to the clients and visitors frequenting a specified structure.

Requirements

• GED or equivalent experience with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Interpersonal skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive approach.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Handle janitorial or maintenance work orders as needed. Coordinate and implement workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Present solutions in a professional manner that prioritizes customer service.
• Organize and lead on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to tackle straightforward problems while having a limited opportunity to exercise discretion.

Benefits

• Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month.
• Internal advancement available after 6-month mark.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees