Workplace Experience Ambassador

JLL•Wichita, KS

7d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Ambassador About JLL JLL is a Fortune 500 professional services and investment management firm specializing in real estate. With 300 offices across 80 countries and 93,000+ team members, we deliver sustainable real estate solutions using advanced technology. We're committed to fostering a diverse, inclusive environment where everyone can thrive and achieve their full potential. Join us to work on high-impact projects with leading global businesses, innovate in real estate, and build meaningful professional connections. What This Job Involves The Workplace Experience Ambassador delivers exceptional daily client experiences through proactive communication, enhanced engagement, and personalized service. You'll strengthen partnerships between JLL, service providers, and clients while developing your professional skills. This client-facing role combines your passion for service, strong interpersonal abilities, and enthusiasm for creating hospitality-focused workplace environments.

Requirements

Bachelor’s degree or equivalent
1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology and applications
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)

Responsibilities

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to training centers and meeting services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Execute Experience / Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
Conduct routine walkthroughs of the campus to include training centers, meeting rooms and food service locations onsite.
Providing assessments of the workplace experience services delivered to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide stable service delivery for the Client.
Assist the experience services team in supporting after hours events on an as needed basis.
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.
Provides backup support to the receptionists on the Workplace Experience team through providing lunch breaks and PTO requests as needed.
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
Assists with third party vendor relationships and service partners to provide maximum service delivery
Assist the ES team with managing any early training room & conference center group arrivals as needed.
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
Provide administrative and operational excellence for soft services
Perform additional job duties, as requested