Workplace Experience Ambassador

JLL•Bellevue, WA

1d•$62,400 - $74,600•Onsite

About The Position

The Workplace Experience Coordinator is a client-facing professional who delivers exceptional workplace experiences through enhanced engagement, proactive communication, and high-touch service. This role combines essential facilities and administrative support with hospitality-focused relationship building to maintain efficient operations and create lasting partnerships with clients. At JLL, we are "experts who create value through lasting partnerships," and this position embodies that commitment by setting the standard for superior experiences.

Requirements

Bachelor's degree or equivalent
3-5 years minimum prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology, and applications
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests
Build meaningful, lasting relationships with client employees and guests through visible engagement and presence
Spend a minimum of four hours per day welcoming employees at reception or employee entrances and walking floors to ensure workspaces are stocked and maintained
Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions and requests are answered
Manage employee ID card lifecycle including processing requests, coordinating replacements, and maintaining credential records to ensure building security protocols
Process visitors through security protocols and conduct building orientations for new hires, covering safety procedures, access protocols, and amenities
Identify potential risks and escalate appropriately to ensure no privacy breach, security incident, or disruption to client operations occur
Schedule preventive maintenance visits, coordinate with technicians, and serve as liaison between facilities management and building occupants for routine service activities
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics
Create, track, and close work orders through the Corrigo platform, ensuring proper documentation and follow-through to resolution
Provide light facilities support including conference room setups, supply inventory management, and first-line triage for facilities requests
Serve as onsite Experience Services contact and coordinate Ambassador services
Ensure services are executed in a manner consistent with SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations
Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, etc.)
Assist with third-party vendor relationships and service partners to provide maximum service delivery
Perform general office administrative duties and provide meeting and event support including room preparation, technology setup, and catering coordination
Sort and distribute incoming mail, packages, and internal deliveries while maintaining organized distribution systems and coordinating courier services
Provide administrative and operational excellence for soft services
Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
Provide assistance and flexibility with client events as needed to ensure flawless delivery
Serve as training center concierge for internal and external events
Deliver intuitive service by anticipating needs or concerns and exceeding client expectations
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies
Strive to continually improve experience service performance
Achieve and exceed performance goals, team goals, and client goals and objectives