Workplace Experience Ambassador 4

Aston Carter•Apex, NC

11d•$28 - $28•Onsite

About The Position

The Workplace Experience Ambassador is responsible for delivering exceptional client experiences through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines a passion for service, excellent people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Ambassador increases the level of engagement and partnership between service partners and clients to provide superior service delivery while enhancing personal and professional skills.

Requirements

3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate.
Exceptional customer service skills and professionalism with a passion for hospitality.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
Strong prioritization and time management skills with the ability to work independently.

Nice To Haves

Bachelor's degree or equivalent experience.
Highly collaborative approach with strong interpersonal skills and a track record of excellent customer service.
Ability to work with diverse teams and lead by example with a respectful, cooperative, and accountable approach.
Excellent organizational skills and process management capabilities.
Ability to adapt to new devices, technology, and applications.
Experience building meaningful, lasting relationships in professional environments.
Experience in continuous improvement and innovation initiatives.

Responsibilities

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services.
Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained.
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics.
Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image.
Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered.
Support data collection, analysis, and reporting to ensure alignment with client goals and objectives.
Assist with client events and serve as training center concierge for internal and external events as needed.
Ensure facilities have what they need and that visitors are logged and janitorial areas are cleaned at certain times.
Oversee meeting and event processes, ensuring a seamless experience for all participants.