Workplace Experience Ambassador

SPS•Columbia, WA

1d•Onsite

About The Position

The Workplace Experience Ambassador serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client. Reporting to the Workplace Experience Manager at the site, the Workplace Experience Ambassador is responsible for delivering the unexpected; making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

Requirements

High school or college degree
3-5 years of customer service experience in dealing with high-touch clients
Proven track record of providing stellar support to customers
Proven ability to function successfully within a strong team environment
Strong computer proficiency skills (Word, Excel, PowerPoint)
Demonstrates great interpersonal skills
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships

Responsibilities

Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement
Observes our customer’s company culture, employee behavior and the environment to identify experiential needs
Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity
Recognizes people’s efforts, breaking down barriers and inspiring others
Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
Works on community initiatives with the Workplace Experience Manager of the site, designed to develop connections between colleagues, including neighborhood introductions, event support and communications
Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
Supports the Workplace Experience Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience