Workplace Experience Agent

Latham & Watkins LLP • New York, NY

55d • $60,000 - $70,000 • Onsite

About The Position

The Workplace Experience Agent is an integral part of Latham’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements, while establishing a rapport and genuine connection with all clients, as well as creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our New York office. Please note that this role requires an in-office presence. The hours for this position are Monday - Friday, 10:00 AM - 6:00 PM.

Requirements

• A high school diploma or an equivalent
• A minimum of three (3) years of workplace experience or related experience

Nice To Haves

• Possess a working knowledge of health and safety standards and regulations
• Demonstrate a willingness to complete all tasks and learn new skills
• Display comfort in utilizing and navigating various technology platforms and applications

Responsibilities

• Executing effective processes and strategies for managing support to clients in the office and partnering with colleagues to ensure a seamless delivery of services
• Implementing an understanding of the firm’s business services departments to assist and/or complete tasks in a timely manner
• Identifying and communicating uncompleted tasks and delegating, escalating, and addressing them appropriately
• Generating and/or claiming ServiceNow tickets for items needing attention
• Assisting peers with fulfilling ServiceNow tickets
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees