Workplace Experience Host

Latham & Watkins LLP • Boston, MA

4d • $60,000 - $65,000 • Onsite

About The Position

The Workplace Experience (WE) Host is an integral part of Latham’s Workplace Experience team and will be responsible for providing a warm, professional welcome to the Latham offices, setting the stage for a positive and productive stay, while coordinating internal and external office events in accordance with local responsibilities. This role will be located in our Boston office. Please note that this role requires an in-office presence Monday - Friday from 10:00 am – 6:00 pm.

Requirements

• A high school diploma or an equivalent
• A minimum of two (2) years of hospitality or customer service management experience

Nice To Haves

• Display the ability to foster an atmosphere of belonging
• Demonstrate the ability to communicate effectively and adapt with ease
• Possess high EQ skills and have the ability to respond with appropriate behavior

Responsibilities

• Welcoming all personnel and external visitors and maintaining a continuous presence at the reception desk
• Anticipating internal and external guest needs by understanding in-office services and work areas
• Providing first-line technology assistance and ensuring audiovisual equipment is functioning and ready in advance (e.g., computers, phones, microphones, docking notebooks, connecting peripherals, and first-level videoconferencing support)
• Maintaining Workplace Experience and other relevant inbox communication in collaboration with the WE 24/7 team (when applicable)
• Executing various support tasks including but not limited to, booking conference rooms and visitor offices, ordering taxis, logging or handling of minor repairs, print and mail support, HVAC adjustment inquiries, accessing card loans, ordering supplies, etc.
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees