Workplace Experience Manager

SPS-North America • New York, NY

4h

About The Position

The ideal candidate will join SPS in creating an exceptional workplace experience and become part of a cutting-edge environment providing world-class service, linking in with the future workplace. This colleague will be responsible for developing and managing the workplace experience strategy for our client’s site that is a compelling destination and home to the next generation’s workplace. This position is responsible for leading and guiding workplace experience at the site while creating a bridge to the outside community, planning a variety of events and more.

The Workplace Experience supervisor is a warm and welcoming, innovative, agile, tech-savvy individual, and a detail oriented, skilled planner and project manager. They are responsible for creating, organizing, planning and monitoring our client’s work environment by providing world-class service and community events to their teams.
The WE Manager is responsible for supporting a workplace experience strategy at the site, for a customer who has presence across the US. The Workplace Experience Supervisor will be executing plans aligned to the overall strategy ranging from visitor and arrival experiences, firm events and celebrations, supporting team lead administrative functions in various workstreams and more. They will lead, develop and deliver an exceptional curated experience for clients, colleagues and guests. The Workplace Experience Supervisor is responsible for leading all aspects of front-of-house service programming and training on this account. Working closely with each site manager ensuring flawless execution of service.
Partnering closely with the customer, the Workplace Experience Manager will also create the best possible environment for innovative collaboration by:
• making spaces (e.g. working, collaboration, visiting office experiences, meeting, event) inspiring and engaging
• configuring space for different types of teamwork
• supporting client-side key functions
• providing inspirational talks and content – not business as usual
• reconfiguring space and adding inspirational elements to energize teams and shift perspectives in workshops and events

Requirements

• Bachelor’s degree in business, hospitality, marketing or similar
• 5+ years of work experience in a similar role (e.g. facilities management, event management, concierge, hospitality, front desk)
• Previous management experience overseeing 5-10 employees
• Demonstrated leadership and vision in managing and influencing people
• Experience in planning, budgeting and marketing
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships

Responsibilities

• Partners with customers to tailor experience initiatives to customer purpose, strategy and mission critical activities
• Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer’s site
• Architects memorable experiences for our customer’s site, delivered through talented service employees and subject matter experts
• Delivers workplace programming to network of offices working with the site managers for each location, creating a unified and consistent service standard
• Shares knowledge from the SPS network of creating workplace experiences across many different industries
• Partners closely with food services/catering lead and other client partners for event planning and production to ensure a one team approach and seamless service for visiting partners and clients
• Leads site tours for guests of our customer and SPS
• Embeds into the site environment working alongside our service teams for the employees of the company
• Recognizes celebrates that people have different needs based on their role, demographics and culture
• Observes the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints
• Accelerates improvement in workplace energy and engagement by serving as a process catalyst
• Measures the success of events and curated experiences through quantitative and qualitative methods
• Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits
• Manages any Workplace Experience Coordinator positions at the site (including recruiting, orienting, supervising, training, evaluating and recognizing) through a matrix reporting line

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees