Workplace Engagement Coordinator

Hines•Houston, TX

7d•Onsite

About The Position

As a Workplace Engagement Coordinator with Hines, you will coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. This role involves managing service contracts, assisting with security and tenant receivables, coordinating various events and communications, and ensuring tenant satisfaction.

Requirements

Bachelor’s degree in related field from an accredited institution or equivalent.
Two or more years of management experience in customer service or relations.
Maintains calm demeanor in emergency situations.
Establishes a cooperative working atmosphere among staff.
Exchanges ideas, information and opinions with Staff and Property Management to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
Ability to converse with all levels of tenants.
Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
Ability to operate personal computer.
Ability to talk/answer telephone.
Ability to visually inspect building.
Ability to meet highest attendance requirements and punctuality requirements.
Ability to detect emergency alarms – auditory and/or visual.
Ability to rearrange the configuration of lobby planters by pushing boxes to various locations in lobby.
Ability to arrange holiday decorations, set up tables/flowers/food for special events.
Ability to make aesthetic decisions based on visual perception.
Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.

Responsibilities

Manages assigned service contracts and projects under Assistant Property Manager or Property Manager supervision.
Assists Security Staff when needed.
Monitors Dock log regarding deliveries and coordinates information flow between security, engineering, construction manager, and tenant.
Assist Property Manager and Project Accountant on collection efforts for tenant receivables.
Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions.
Conducts tenant focus groups.
Coordinates Tenant move-in/outs, facilitates completion of any punch list items, and distributes checklist to management team.
Updates tenant warden lists.
Assists in developing, producing, and distributing building communications.
Follows-up on daily tenant service requests (e.g. service calls and special service requests).
Assists in preparation of Quarterly Ownership Reports and Annual Plan.
Manages and promotes conference center (if applicable).
Complies with all written Hines and regional company policies.
Responsible for all typing related to Tenant Services Coordinator’s job, including: key transmittal letters; tenant mailing and notifications (e.g. common area building projects).
Acts as a team member with all employees of the management staff.
Maintains and updates vendor and other files.
Carries out other duties as assigned by Property Manager.