Workplace Coordinator

JLL•McLean, VA

1d•$45,400 - $65,600•Onsite

About The Position

As a Workplace Experience Coordinator, you will be the welcoming face of JLL's McLean, VA office while serving as a vital support partner to our Workplace Management team. This role combines exceptional customer service with hands-on facility coordination, where you'll manage front-of-house operations, coordinate essential workplace services, and ensure our office environment runs seamlessly. You'll play a key part in creating a professional, efficient, and welcoming workplace experience for employees, clients, and visitors while supporting day-to-day facility operations. This is an excellent opportunity to develop your career in workplace services with a global industry leader committed to delivering outstanding workplace experiences.

Requirements

Minimum of 2 years of administrative experience in an office environment with demonstrated customer service focus
Exceptional customer service skills with proven ability to interact professionally with employees, clients, and visitors at all levels
Strong written and verbal communication skills with ability to communicate clearly, concisely, and professionally in all interactions
Demonstrated proficiency in managing multiple priorities simultaneously while maintaining attention to detail and meeting deadlines
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn and utilize workplace management systems and conference room booking platforms
Professional appearance and demeanor with ability to serve as the face of the organization at the front desk
Strong organizational skills with ability to work independently, exercise good business judgment, and respond effectively to both routine and urgent requests

Nice To Haves

Experience with facility work order systems, vendor coordination, or basic facility management operations
Familiarity with conference room management systems, AV equipment setup, and technology troubleshooting
Knowledge of invoice processing, vendor management, and basic accounts payable procedures
Previous experience supporting employee onboarding processes or HR administrative functions
Experience participating in emergency preparedness programs or serving as a floor warden
Background in hospitality, front desk management, or workplace services in a corporate environment

Responsibilities

Manage the main reception console, greeting guests with professionalism and providing exceptional customer service to all visitors, employees, and clients throughout the day
Oversee inbound and outbound mail, express packages, and messenger services, ensuring timely delivery and accurate tracking of all correspondence
Submit facility work orders to appropriate providers on a timely basis, track progress, monitor status, and report open issues to the Facility Management team to ensure resolution
Coordinate and schedule preventative maintenance activities, working closely with vendors and internal teams to minimize disruption to workplace operations
Provide comprehensive conference room support including room setup, technology and AV equipment coordination, catering orders, supply management, and post-meeting cleanup
Manage conference room and AV equipment reservations using online management systems, assisting occupants with scheduling and resolving booking conflicts efficiently
Inventory, order, and stock kitchen and office supplies, ensuring adequate levels are maintained and managing vendor relationships for timely delivery and quality service
Process and file office invoices for approval, coordinate with vendors to correct discrepancies, and ensure accurate and timely payment processing
Support employee onboarding by preparing name signage, assigning access cards and phone extensions, creating emergency procedure documents, and assembling information packets for new hires
Participate in or lead emergency preparedness initiatives as part of the office emergency team, ensuring safety protocols are maintained and effectively communicated