Workplace Concierge

Gensler•Austin, TX

1d•Onsite

About The Position

As the Workplace Concierge, you will serve as the welcoming face and first point of contact for clients, vendors, and staff. This role is essential in upholding Gensler’s values of professionalism, hospitality, and exceptional client service. You will play a key role in creating a positive and seamless experience for everyone who enters the Austin office.

Requirements

3–5 years of hands-on experience delivering front desk services in hotel and high-end hospitality settings
Strong attention to detail and ability to multitask effectively
Proficiency in Microsoft Office Suite and other workplace technologies
Positive, proactive attitude with strong initiative and follow-through
Excellent communication and interpersonal skills
Professional demeanor and appearance
Reliable and punctual, with flexibility to work overtime as needed
Strong team player who can also work independently

Responsibilities

Answer and direct incoming calls via Microsoft Teams; take messages as needed
Greet and assist all guests, notifying appropriate staff of their arrival
Welcome job applicants and coordinate interview logistics
Welcome New Hires and facilitate an office tour, including first day communication to the office about the New Hire
Receive and manage vendor samples and deliveries
Process parking validations for clients and visitors
Collect and distribute mail daily
Coordinate setup and cleanup for on-site internal and external meetings in collaboration with the administrative team, including Lunch and Learn Events
Support vendor presentations and events in the lobby area
Lead Bi-Monthly All-Staff Meeting set-up, including catering and furniture arrangement
Provide support and lead coordination of external events, including Bonus Day and the Holiday Party, in collaboration with Austin Office Culture Committee and administrative team members
Manage and track the allocated budget for these events, with oversight from leadership and the Executive Assistant
Maintain a tidy and welcoming lobby and conference room environment
Oversee kitchen and coffee supply inventory; restock refreshments and snacks regularly
Conduct weekly refrigerator cleanouts
Place weekly grocery orders
Manage the AU–Office Calendar and update monthly office event calendar
Compile and distribute weekly “Week Ahead” Newsletters
Compile and distribute the weekly “Out of Office” list
Assist with various administrative tasks, special projects, and office events as needed
Provide support to staff, clients, consultants, and vendors with general inquiries

Benefits

medical
dental
vision
disability
wellness programs
flex spending
paid holidays
paid time off
401k
profit sharing
employee stock ownership
twice annual bonus opportunities
reimbursement for certain professional licenses and associated renewals and exam fees
reimbursement tuition for certain eligible programs or classes