Workplace Associate

JLL•Houston, TX

20h•Onsite

About The Position

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. You'll be responsible for continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This position maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards, directly contributing to JLL's commitment to delivering world-class workplace experiences.

Requirements

Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration
Superior customer service skills with the ability to maintain professionalism in stressful situations
Experience with Corrigo or other CMMS/Automated Work Order systems
Proficiency in Microsoft Office applications with advanced Excel skills for customizing administrative reports
Strong written and verbal communication skills with excellent organizational abilities
Ability to multitask, work independently, and demonstrate effective planning and time management skills
Knowledge of HSSE guidelines and compliance requirements

Nice To Haves

Experience in corporate workplace or commercial property environments
Familiarity with visitor management systems and badge access administration
Previous experience coordinating with vendors and service providers
Background in hospitality or customer-facing roles
Understanding of basic facilities maintenance and building operations
Experience supporting budgetary requests, analysis, and reporting

Responsibilities

Create a comfortable, welcoming, and hospitable environment for employees and guests while serving as the first point of contact at Reception
Monitor office and facility conditions continuously, anticipating client needs through observation to create memorable experiences
Schedule, coordinate, and communicate maintenance activities while managing internal and building work order systems and invoice processing
Deliver personable and efficient visitor registration services, ensuring regulatory compliance and executing emergency response plans when necessary
Maintain cleanliness of kitchen and break areas, monitor and stock supplies, and ensure proper functioning of beverage machines
Organize receipt and delivery of mail and courier services, managing distribution and processing outgoing packages
Handle internal and external communications, assist with meeting and conference room reservations, and provide facility-specific assistance to the project management team