Workforce Strategy and Resource Manager - Aviation

Aviation Division • Doral, FL

48d

About The Position

The Senior Workforce Strategy & Resource Optimization Manager is responsible for leading workforce planning, labor optimization, and operational analytics across airport ground handling operations, including Cabin Services, Ramp Operations, Passenger Services, Baggage Services, and other below-the-wing functions. This role develops scalable workforce models, staffing forecasts, and productivity strategies that improve operational efficiency, control labor costs, and support profitable growth. The successful candidate will leverage Quickbase, Power BI, advanced Excel, and business intelligence tools to build workforce planning solutions, automate reporting, and provide executive leadership with actionable operational insights. This position partners closely with Operations, Finance, HR, Commercial, and Executive Leadership.

Requirements

• Experience building manpower models from flight schedules
• Experience with airline KPIs and SLAs
• Power BI dashboard development
• Strong knowledge of workforce planning and ground handling operations.
• Experience in contract management, operational forecasting, and vendor oversight.
• Proven ability to interpret complex data and provide actionable insights.
• Excellent communication and presentation skills for senior stakeholders.
• Collaborative mindset with experience in cross-functional projects.
• Significant leadership experience in a strategic role within a large organization.

Nice To Haves

• Experience supporting airport operations preferred

Responsibilities

• Develop multi-year workforce strategies aligned with company growth, seasonal demand, and industry trends.
• Own labor budgets, forecast costs, and ensure profitability while meeting service level agreements.
• Oversee third-party staffing vendors, negotiate contracts, and monitor compliance with SLAs.
• Drive automation initiatives in planning tools and BI dashboards; implement predictive analytics for scheduling.
• Validate operational hours against planned schedules, identify discrepancies, and implement corrective actions.
• Deliver actionable insights and executive-level reports on workforce trends, capacity, and productivity.
• Contribute to competitive bids, standardize pricing methodologies, and forecast staffing for new business opportunities.
• Monitor productivity tools (Avtech, Power BI, etc.), assess performance against objectives, and recommend improvements.

Benefits

• Great compensation package
• Culture that thrives on innovation, sustainability, and continuous improvement
• Opportunity to collaborate with a team of professionals dedicated to making a positive impact in various industries
• Opportunities for personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed