Workforce Specialist

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The Workforce Specialist works with the Division of Employment and Rehabilitation Services’ Workforce Solutions Administration to provide employment-related services to job seekers and Arizona businesses. The role engages, advises, prepares, and matches job seekers with employment opportunities so they can find a job, maintain or strengthen employment, or build a sustainable career. Services may be delivered individually or in groups, in person, virtually, or by telephone, and may support different programs or specialized populations. The position uses a continuous-improvement business methodology. Work may take place at client gathering locations, housing or farm locations, rural areas, correctional facilities, or other assigned locations, and may require work outside traditional 8 a.m.–5 p.m. hours. State-business travel is required for client meetings, outreach and events, and office coverage. Employees driving on State business must maintain a valid, appropriate driver’s license, meet applicable training and driving-record requirements, and maintain required liability insurance when using a personally owned vehicle. The position is based at 3406 North 51st Avenue, Phoenix, Arizona. The listed salary is $20.0449 per hour ($41,693.39 annually).

Requirements

High school diploma or equivalent (listed as an ideal-candidate qualification).
Two years of public-contact or customer-service work experience, employment counseling, or recruitment (listed as an ideal-candidate qualification).
Knowledge of labor-market information and in-demand industries and occupations.
Knowledge of interviewing techniques, assessment tools and strategies, and transferable skills.
Knowledge of social, cultural, and economic conditions affecting the populations and areas served.
Customer-service, teamwork, collaboration, and interpersonal communication skills, including de-escalation and conflict resolution.
Written and verbal communication skills, including public speaking, presentations, and interviewing.
Ability to adapt to changing circumstances, staff and client needs, and interruptions.
Proficiency with Microsoft Office, Google tools, database systems, computers, and technology platforms such as Google Meet and Zoom; ability to use these platforms to interview participants and assess their skills, knowledge, abilities, work history, and interests while maintaining confidentiality.
Ability to learn and apply applicable federal and state laws, regulations, and procedures, including Department of Labor, Department of Economic Security, and Department of Administration rules and policies.
Ability to plan and organize work according to Division priorities and time-management methods.
Ability to work effectively independently and as part of diverse teams, and with clients from diverse backgrounds.
Willingness and ability to work at client gathering places, housing or farm locations, rural remote areas, and correctional facilities, and outside traditional 8 a.m.–5 p.m. hours, depending on the population served.
Ability to travel for client meetings, outreach and events, office coverage, and other State business.
If operating a motor vehicle on State business, possession and maintenance of a current, valid, class-appropriate driver’s license; completion of required training; and acceptable driving-record checks. Employees using a personally owned vehicle on State business must maintain the statutorily required liability insurance.
Successful completion of background and reference checks and the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Experience working with farmworkers, refugees, and veterans.
Service-connected disabled veteran with other than a dishonorable discharge.

Responsibilities

Conduct outreach and case management, including assessing skills, abilities, work history, employment barriers, and career interests, and conducting retention follow-up.
Develop employment plans and determine eligibility for services.
Provide information about labor-market conditions, in-demand industries, and occupations.
Identify and coordinate formal and informal resources to address barriers, build skills, and obtain certifications.
Use databases to register and refer job seekers.
Complete and maintain accurate records and reports in accordance with applicable performance, reporting, quality, and quantity requirements.
Provide customer service and program information to job seekers, colleagues, and the business community.
Maintain positive working relationships with local partners, community organizations, and agency personnel.
Resolve customer issues and complaints.
Apply veteran priority of service for veteran clients, as applicable.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.