Workforce Specialist

Alliance For Workforce Development•Quincy, CA

3d•Onsite

About The Position

Alliance for Workforce Development, Inc. is seeking a Workforce Specialist to lead services at our small but mighty Quincy Workforce Center. You’ll be the first face guests see—providing assistance in our workforce center and tracking visitors/services, assessing individuals for program eligibility for all programs, providing case management, and building relationships with businesses, partners, and community organizations. The Workforce Specialist will provide career exploration services to individuals looking for employment or retraining. The incumbent will work to evaluate a client’s background, training and education in order to help the client develop realistic career goals as well. The Workforce Specialist will job develop with local businesses to provide employment opportunities for clients. The incumbent will answer general questions regarding the operations of AFWD and partner agencies. As appropriate, refer clients to the EDD, Adult Education, or other appropriate partners to meet the needs of job seekers and businesses.

Requirements

A High school diploma or equivalent
Two years of clerical, or related, college level study, or two years of clerical and administrative assistant experience.
An AA degree may be substituted for 1 year of this required experience.
Teamwork/Organization Commitment
Leadership
Decision-Making Ability
Communication Skills (oral & written)
Initiative/Innovation
Flexibility
Public Speaking and Meeting Facilitation Skills
Ability to use a personal computer, including work-processing, spreadsheet, database (Access) and presentation graphic software.
Ability to type, accurately, 35 wpm
Maintain a professional appearance, consistent with private and public sector middle-level staff.

Nice To Haves

3 years business development, recruitment and/or sales experience is desired.
Within 12 months of hire, must obtain NoRTEC required Case Management Certificate(s).

Responsibilities

Participate in AJCC orientations providing information related to eligibility for WIOA programs and services under all funding titles.
Outreach to businesses regarding WIOA programs and services.
Refer customers to other appropriate community resources available.
Participate as a member of the integrated Rapid Response team for closures.
Assists with Rapid Response activities and peak eligibility demands.
Provide assistance to the Program Manager in relation to other programs and contract obligations.
Provide Recruitment assistance to identify eligible participants.
Assistance with program orientations, administering assessment instruments (not to include interpretation or counseling), preparation of material for program start-up and operation, and collecting and reporting program data.
Provide input, initiate and embrace changes that will continually improve our systems and processes to best meet the workforce preparation needs of our communities.
Collect Management Information System (MIS) and other program data.
Responsible for county MIS accuracy and the production of various reports.
Maintains county files and updated file systems, including integrated job ready candidate pool and available employer databases.
Coordinates with the Program Manager regarding eligibility and MIS issues meeting multi-county MIS requirements.
Maintain client-tracking forms.
Coordinate all program follow-ups.
Collect, prepare presentation graphics and report performance management and program accountability measures relating to workforce development systems.
Provides assistance to AJCC customers (job seekers and businesses) and determine program eligibility with a high degree of precision and accuracy.
Use good time management, organizational and prioritization skills to balance direct external customer service responsibilities with other internal customer service responsibilities, while coordinator activities with management.
Professional and in a customer-focused manner, greet and assist customers with self-service and core services as well as referrals to various services and agencies within the AJCC.
Assist in the delivery of universal and core services to the AJCC customer.
Provide information in relation to the menu of services offered through the AJCC to job seekers and employers.
Responsible for program eligibility for those individuals in need of WIOA Services, conducting eligibility interviews, collecting all necessary and supporting documentation and determining program eligibility without error.
Meet eligibility deadlines established by management and required to NoRTEC contract objectives.
Acquire specific program knowledge from reading, understanding and interpreting federal rules and regulations, NoRTEC requirements, Standard Operating Policies and Procedures (AFWD’s SOPs) and related documentation; then, apply this knowledge to assist with WIOA program implementation and comply with all regulations.