AI Workforce Specialist

Heartland Business Systems•Clinton, WI

1d•Onsite

About The Position

The AI Workforce Specialist designs and delivers structured AI training programs for a customer office-based and computer-facing team members. This role helps participants build measurable proficiency in prompt engineering, workflow automation, data validation, analytics support, and responsible AI use. Success in this position is defined by the ability to translate business processes into practical AI-enabled learning experiences that improve efficiency, accuracy, and policy-aligned adoption. The role supports broader organizational transformation by helping customer team members safely integrate AI into daily work and sustain those capabilities over time.

Requirements

1+ years of experience delivering instructor-led training, workforce development, technical enablement, or AI-related business process support
Experience delivering instructor-led training, workforce development programs, or technical enablement initiatives
Experience using AI tools, workflow automation platforms, or analytics technologies in business or operational settings
Experience assessing learner progress, documenting outcomes, and supporting adoption of new technology-driven processes
Bachelor’s Degree in Business or IT Related discipline or equivalent experience
Working knowledge of AI concepts, prompt engineering, workflow automation, and responsible AI practices
Strong facilitation, written communication, documentation, and analytical skills with the ability to teach technical concepts clearly

Responsibilities

Design and deliver structured AI workforce training curriculum through instructor-led sessions, workshops, labs, and applied coaching.
Assess employee readiness through diagnostic evaluations, prompt construction exercises, and baseline workflow performance measurements.
Develop and facilitate role-specific AI use cases that improve drafting, summarization, analysis, reporting, documentation, and decision-support workflows.
Guide customer team members in creating repeatable AI-assisted artifacts such as templates, standard operating procedures, checklists, prompts, and automation guides.
Ensure training and deployment activities align with governance, compliance, confidentiality, and responsible AI usage standards.
Measure post-training outcomes including attendance, competency completion, task-time reduction, error-rate improvement, supervisor validation, and operational follow-up.
Maintain training records, supporting documentation, and program materials needed for internal reporting, audit readiness, and continuous improvement.
Collaborate with business leaders, supervisors, and subject matter experts to prioritize workforce training needs and sustain AI adoption across departments.
Perform other duties as assigned by customer and/or business.