Workforce Resource Room Coordinator - Denver Economic Development & Opportunity

City and County of Denver • Denver, CO

2d • $23 - $34 • Hybrid

About The Position

This position is with Denver Economic Development & Opportunity (DEDO) and serves to support Denver’s businesses, employers, and workforce, creating shared prosperity and sustained economic growth. DEDO focuses on making Denver a place that is easy to do business with, fosters job creation, and builds an economy that works for everyone. The Workforce Development division provides full-service employment and training. As a Workforce Resource Room Coordinator, you will work in the Resource Room within the Denver Workforce Center, providing a great first impression of services to job seekers. You will assess job seeker needs and direct them to appropriate services, screen, direct calls, maintain referral logs, and serve customers in the reception area. This is a high volume, customer-facing role focused on encouraging and empowering job seekers to utilize self-help resources and guiding their experience. The Resource Room offers access to computers, copy/fax/phone services, job postings, resume software, and research tools.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Valid Driver's License at the time of application.
• Customer Service: Daily interaction with customers while working to develop and foster relationships through professional, courteous, and efficient service delivery through all aspects of the customer relationship via in person, phone, and or e-mail. Utilize effective listening and communication skills to identify and/or resolve customer inquiries and concerns directly or by referring to the appropriate staff member. Provides one-on-one assistance as needed.
• Clerical duties: 3+ years of administrative tasks such as phone handling, filing, typing, responding to emails, drafting reports and organizing.
• Different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
• Office software: Experience with the characteristics and functioning of Microsoft Office and other data software.
• Computer Essentials: Proficient and competent using computers, keyboard, mouse. Experience trouble shooting simple computer-based issues.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination: Encouraging workshop and event participation. Providing overview of all career center services. Referring & directing customers to appropriate external resources when necessary.
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Speaking: Talking to others to convey information effectively.
• Staying Calm: Provide clients with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Team Player: Collaborate with team members and contribute to team tasks.
• Standing/Sitting: Ability to stand and/or sit for long periods of time.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Instructing: Teaching others how to do something.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Problem Solving: Responds to problems, issues and opportunities as they are identified.

Nice To Haves

• Bilingual: proficiency with any additional languages
• Computer Essentials: Proficient in Connecting Colorado

Responsibilities

• Greet and check in customers (job seekers and employers) upon arrival to the resource room.
• Assess and direct customer needs to the appropriate services.
• Provide technical assistance for customers accessing the resource room’s computer bank and equipment.
• Interact with customers via phone, email, face to face, and one on one.
• Interact with internal staff and external employers and community partners.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED