WORKFORCE PROGRAM MANAGER

Arizona Department of Administration•Phoenix, AZ

3d•Hybrid

About The Position

Under general direction, will support the workforce initiatives for the Arizona Primary Care Office. This position would support the data evaluation and collection of Primary Care Areas and Health Professional Shortage Areas. It would also support multiple state-wide initiatives to increase recruitment and retention of health care professionals as well as federal programs in health workforce. The position is responsible for conducting marketing activities; managing/monitoring contracts; overseeing loan repayment disbursements; managing database and spreadsheets; assisting with site qualifications and development; developing/revising program materials and web contents; developing standard work and manuals; interpreting rules and statutes; providing technical assistance statewide; and following established program guidelines and protocol per state and federal requirements. The position will have administrative responsibilities in ensuring appropriate and complete documentation of requirements and deliverables are met including documentation of contract and contract amendments, compliance issues and resolution, service/encounter reports, and other pertinent documentation. This position is required to perform work at/attend meetings at alternate locations and/or travel when necessary.

Requirements

Community based health services, access to care issues, health disparities, recruitment and retention strategies.
Health care planning & program implementation targeting medically underserved communities.
Local and statewide health services agencies and organizations.
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Contract management.
Written & oral communication.
Planning and problem solving/resolution.
Organization, detail-orientation, and priority setting skills are required.
Data collection and analysis.
MS Office Products including WORD, Excel, Power Point. Data entry skills.
Work independently and in team/group settings.
Conduct basic research, multi-task and adjust to changing priorities.
Meet deadlines on short time frames.
Prepare and deliver formal and informal presentation.
Respond to high volume of phone calls and technical assistance requests.
Maintain effective working relationship.
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Driver's License

Nice To Haves

Bachelor's degree in Public Health, Business or related field and 3 years’ experience in program planning and administration, or other closely related work. Master's degree will substitute for 1 years of experience.

Responsibilities

Manages the Workforce Programs including overseeing contracts, monitoring compliance, overseeing loan repayment disbursements; reviewing and approving applications; tracking/monitoring provider documents; resolving provider complains and issues.
Provides technical assistance and training to providers, sites and the public about the Workforce Programs; promotes/markets program to increase awareness of and increase referrals to and participation in the Workforce programs. Maintains and updates program websites; develops and revises marketing materials.
Serves as the liaison for the workforce programs; conducts meetings; collaborates with internal and community partners and stakeholders on recruitment and retention activities.
Maintains/updates the Workforce Programs database and tracking logs (Excel/Google Sheets) and develops standard work and manuals.
Prepares reports; including the annual Maternal and Children's Health report, writes or assists with grant writing; coordinates the annual sliding fee schedule update and publications.
Supports data evaluation and collection for Arizona Health Care workforce, plans stakeholder and advisory committees.
Other duties as assigned as related to the position.

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning infant at work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program