Workforce Program Coordinator

State of Iowa•State of Iowa - See Job Description, IA

7d•Hybrid

About The Position

Iowa Workforce Development (IWD) is seeking applicants for the position of Workforce Program Coordinator in our Unemployment Insurance (UI) Division, Tax Bureau. Domicile will be determined based on the hired candidate’s location at one of our Iowa WORKS Centers: Des Moines, Cedar Rapids, Council Bluffs, Sioux City, Spencer, Ottumwa, Burlington, Davenport, Dubuque, Denison, Fort Dodge, Waterloo, or Mason City, IA. This role involves collaborating with UI Bureau Managers and other IWD units to evaluate and resolve operational problems and issues in the UI Tax program. The coordinator will respond to US Department of Labor requests, demonstrate knowledge of US Department of Labor performance standards, and translate these standards into performance expectations.

Requirements

Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.
Seven years of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.
One year of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis; and a total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and a total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business, public administration economics, planning, or a closely-related field equals one year of full-time experience.
Current, continuous experience in Iowa Workforce Development that includes two years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.
Maintain a working knowledge of State and Federal Employment Security Law, Bankruptcy Law, and Civil Law regarding UI Tax.

Responsibilities

Independently oversee, plan, and organize quality review activities for the IWD Tax Bureau.
Analyze management concerns related to staff procedural errors and provide recommendations to department and division leadership.
Identify issues in work processes and workflow by conducting studies on staff behavior across various scenarios.
Review existing policy and develop specialized program studies based on collected data.
Recommend solutions to reduce errors within the Iowa Unemployment Insurance program and communicate findings to management.
Compile all departmental procedures, workflows, and policies for evaluation, removal, or update to ensure compliance with USDOL regulations outlined in the ETA 407 Handbooks.
Draft future procedural, process, and policy changes for review by legal counsel and division leadership to support the efficient and effective operation of the UI Tax Program.
Provide accurate data to leadership to support decisions on potential law, policy, and procedural improvements.
Keep staff informed of management goals and planned changes.
Complete all aspects of the UI Tax procedures, processes, and policy functions to maintain a comprehensive and up-to-date manual for the department.
Maintain a working knowledge of State and Federal Employment Security Law, Bankruptcy Law, and Civil Law regarding UI Tax.
Confer with employers, accountants, attorneys, legislators and agency personnel regarding the Iowa Employment Security Law.
Participate in committees and assist other departmental personnel in the completion of other Tax related projects as assigned by supervisor.
Review findings of Quality Control for assigned area and prepare records and reports to update and/or change agency records.
Use data gained during quality review to develop internal procedures.
Design technical training and materials for new staff and on-going training.
Assist in delivering training to the Tax staff, and management for field audit, employer liability, collections, account maintenance and accounting programs.
Coach staff with questions pertaining to Unemployment Tax Insurance.
Prepare periodic reports for management on the progress of skill development of staff within the Tax Division.
Attend management planning and policy-making meetings and provides advisory support.
Provide recommendations to management regarding necessary changes to Tax Division rules, policies, and procedures; identify problems and analyze all information gathered.
Collaborate with UI Bureau Managers.
Work with other units within IWD to evaluate and resolve operational problems and issues in the UI Tax program.
Respond to US Department of Labor requests relating to employer liability, status determinations and tax auditing issues.
Demonstrate knowledge of US Department of Labor performance standards and collaborate with Tax Bureau Managers to translate standards into performance expectations.
Complete other duties assigned.