Workforce Planning Senior Analyst Lead

UnitedHealth Group•Tampa, FL

3d•$72,800 - $130,000•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They support short and long term operational/strategic business forecasts - by developing, enhancing and maintaining operational information and models. They also develop and implement effective/strategic business solutions through research and analysis of data and business processes. In addition, they will work closely with other individuals in Workforce Management to provide up to date staffing models and outlooks to provide guidance and recommendations to the business to achieve member satisfaction.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
3+ years of experience in Workforce Management
2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)
2+ years of forecasting experience
1+ years of experience leading OR managing projects
Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

2+ years of experience working in systems administration OR reporting
1+ years of Omni Genesis experience
Experience scheduling, conducting planning meetings, and managing capacity
Health care industry experience
Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / OR programming requirements (CMS modifications, vector scripting)
Proven track record of identifying defects and process variation, and working to improve processes and reduce defects