Workforce Planning Analyst

Intact FCMontreal, QC
CA$59,300 - CA$72,500Hybrid

About The Position

Transform the future as a Workforce Planning Analyst on our innovative team! Join a team where collaboration and innovation are at the heart of everything we do. You'll play a crucial role in shaping our customers' experiences and supporting the continued growth of our business and brand. As an Analyst, you'll be a catalyst for operational excellence, and your crucial role will directly impact our operating partners.

Requirements

  • University degree or college diploma (business, mathematics, statistics, economics, computer science, engineering) or any equivalent combination of training and experience.
  • At least three years' experience in a workforce planning department.
  • Bilingualism (French and English) - Need to interact on a regular basis with colleagues across the country.
  • Must have authorization to work in Canada.

Nice To Haves

  • Proficiency in Nice-WFM, Verrint, Cisco and Avaya software (an asset).
  • A passion and vision for innovation and leadership, reinforced by your background in business, mathematics or economics.
  • Solid planning experience that demonstrates your ability to be a pillar of the team.
  • Mastery of technical tools to fuel growth and proactivity.
  • Persuasive communication and time management skills to thrive in a collaborative environment.
  • No Canadian work experience required.

Responsibilities

  • Be the guarantor of smooth operations, ensuring that our service level targets are met, thus consolidating our image with partners.
  • Lead the transformation of schedules into real time, enabling the team to maximize performance and shine through efficiency.
  • Raise our standards by devising innovative strategies to anticipate needs and optimize customer satisfaction.
  • Contribute to a culture of collaboration, generating analysis to promote operational improvement.
  • Analyze daily predictions (TMT, calls and transactions received), analyze and adjust trends over the last few weeks.
  • Protect and maintain operational harmony by acting as the first point of contact, providing clear and efficient support to users.

Benefits

  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
  • Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
  • Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
  • Pension offerings provide flexibility and long-term security for our employees beyond their careers.
  • Defined benefit pension plan
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service