Workforce Planning Analyst

Intact FC • Montreal, QC

1d • CA$59,300 - CA$72,500 • Hybrid

About The Position

Transform the future as a Workforce Planning Analyst on our innovative team! Join a team where collaboration and innovation are at the heart of everything we do. You'll play a crucial role in shaping our customers' experiences and supporting the continued growth of our business and brand. As an Analyst, you'll be a catalyst for operational excellence, and your crucial role will directly impact our operating partners.

Requirements

• University degree or college diploma (business, mathematics, statistics, economics, computer science, engineering) or any equivalent combination of training and experience.
• At least three years' experience in a workforce planning department.
• Bilingualism (French and English) - Need to interact on a regular basis with colleagues across the country.
• Must have authorization to work in Canada.

Nice To Haves

• Proficiency in Nice-WFM, Verrint, Cisco and Avaya software (an asset).
• A passion and vision for innovation and leadership, reinforced by your background in business, mathematics or economics.
• Solid planning experience that demonstrates your ability to be a pillar of the team.
• Mastery of technical tools to fuel growth and proactivity.
• Persuasive communication and time management skills to thrive in a collaborative environment.
• No Canadian work experience required.

Responsibilities

• Be the guarantor of smooth operations, ensuring that our service level targets are met, thus consolidating our image with partners.
• Lead the transformation of schedules into real time, enabling the team to maximize performance and shine through efficiency.
• Raise our standards by devising innovative strategies to anticipate needs and optimize customer satisfaction.
• Contribute to a culture of collaboration, generating analysis to promote operational improvement.
• Analyze daily predictions (TMT, calls and transactions received), analyze and adjust trends over the last few weeks.
• Protect and maintain operational harmony by acting as the first point of contact, providing clear and efficient support to users.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Pension offerings provide flexibility and long-term security for our employees beyond their careers.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree