Workforce Planning Analyst - Year Round (On-Site)

Winter Park Resort • Winter Park, CO

2d • Onsite

About The Position

The Workforce Planning (WFP) Analyst plays a critical role in optimizing labor across resort operations to deliver exceptional guest experiences while maintaining cost efficiency. This role leverages data—including weather patterns, seasonality, and guest demand—to develop forecasts, staffing strategies, and scheduling models across key departments (e.g., Lift Operations, Ski & Ride School, Rentals, Food & Beverage, and Guest Services). This position combines analytical rigor with strong cross-functional collaboration to drive workforce strategy and demand planning.

Requirements

• Advanced Excel skills (pivot tables, data modeling)
• Experience with workforce management systems (Workday, UKG, Kronos, etc.)
• Strong analytical mindset with the ability to translate data into business insights
• Understanding of labor cost drivers, service levels, and operational performance metrics
• Excellent communication and stakeholder management skills
• Bachelor’s degree in Business, Analytics, Hospitality, or related field (or equivalent experience)
• 3+ years of experience in workforce planning, labor analytics, scheduling, or operations analysis
• Working knowledge of labor laws and scheduling best practices

Nice To Haves

• Experience with Power BI a plus
• Experience in hospitality, resorts, theme parks, or other seasonal/demand-driven environments preferred

Responsibilities

• Develop and maintain short- and long-term workforce forecasts based on demand drivers such as visitation trends, weather patterns, events, and seasonality
• Build scenario-based staffing models (best/base/worst case) to support decision-making in a highly variable environment
• Partner with department leaders to align staffing plans with operational needs and financial targets
• Support annual budgeting, headcount planning, and seasonal hiring strategies
• Design and refine labor models, staffing standards, and scheduling models across departments (Lift Ops, Ski School, Rentals, F&B, Guest Services)
• Ensure schedules align with forecasted demand, service expectations, and labor targets
• Ensure compliance with labor laws, company policies, and scheduling standards.
• Monitor staffing levels, open shifts, and coverage gaps
• Partner with frontline leaders to improve schedule efficiency, productivity, and employee experience
• Track and analyze key workforce metrics (labor cost, productivity, overtime, service levels).
• Deliver clear, actionable insights and recommendations to operational and executive leadership.
• Identify trends and recommend strategies to improve efficiency and guest satisfaction .
• Serve as a subject matter expert for workforce management systems (e.g., Workday Scheduling, UKG, Kronos)
• Ensure data integrity and continuously improve reporting and forecasting tools
• Train leaders on best practices in forecasting, scheduling, and labor optimization
• Support system enhancements, implementations, and process improvements

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level