Workforce Operations Analyst

Empower

2d • $72,200 - $101,975 • Hybrid

About The Position

The Workforce Operations Analyst (Workforce Technology Analyst) will support the day-to-day execution and governance of the company’s External Workforce lifecycle, coordinating contractor onboarding, offboarding, extensions, transitions, and ongoing operational processes. Working closely with procurement, HR, finance, hiring managers, business units, and suppliers, this role will help ensure accurate, consistent, and compliant contractor management while supporting efficient operations and a controlled, scalable approach to managing non-FTE resources.

Requirements

• 2–4+ years of experience in operations, HR operations, procurement support, or similar roles.
• Experience working in structured, process-driven environments.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Good communication and stakeholder support skills.
• Basic understanding of workflow processes, approvals, and compliance controls.
• Proficiency in Excel and enterprise systems.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Nice To Haves

• Exposure to contractor or contingent workforce processes.
• Experience in financial services or a regulated industry.
• Familiarity with VMS, HRIS, or workforce management tools.
• Bachelor’s degree in Business, Operations, HR, or a related field.

Responsibilities

• Coordinate contractor onboarding, extensions, transitions, and offboarding activities.
• Manage stakeholder requirements verification, quote requests, and rate validation.
• Ensure required documentation, approvals, and system access are completed accurately and on time.
• Track contractor status and maintain accurate records across all systems.
• Support daily operations, including intake requests, updates, and changes to contractor engagements.
• Assist with approvals and route requests to appropriate stakeholders.
• Serve as a point of contact for contractor-related inquiries from business units and suppliers.
• Troubleshoot onboarding, access, and process-related issues, resolve operational issues, and escalate more complex problems, risks, delays, or compliance concerns as needed.
• Execute standardized processes and controls for contractor management across business units.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain organized, audit-ready documentation for contractor activities.
• Maintain and update contractor data in systems, including VMS, HRIS, or tracking tools.
• Support reporting on contractor volumes, onboarding timelines, and operational metrics.
• Identify data inconsistencies and work to improve data quality.
• Support timely and accurate completion of onboarding and offboarding activities, data accuracy and completeness, adherence to defined processes and controls, reduction in operational errors and escalations, and responsive stakeholder support.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level