Workforce Operations Administrator

Arizona Department of Administration • Florence, AZ

2d • $100,000 • Onsite

About The Position

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced business operations manager to assume the Workforce Operations Administrator position. This position drives the strategic direction, operational oversight, and workforce development initiatives for ACI's inmate employment and business programs across the state. Plays a key part in advancing ACI's mission to reduce recidivism through real-world job skills training, while maintaining profitable and secure business operations, and cultivating public-private partnerships that enhance inmate reentry outcomes and support Arizona's economy.

Requirements

• At least 5 years of progressive experience in operations management, industrial enterprise, or correctional workforce programs
• Experience in correctional operations, offender workforce development, and enterprise-level manufacturing or service environment
• At least 5 (five) years of progressive experience in operations management, industrial enterprise, or correctional workforce programs with a minimum of 3 years in a leadership or administrative role
• Knowledge of correctional operations, offender workforce development, and enterprise-level manufacturing or service environments
• Sales strategies and B2B business development
• Marketing and brand positioning techniques
• Government contracting and procurement policies
• ERP, CRM systems, and customer service workflows
• ACI’s dual mission of economic sustainability and inmate rehabilitation
• Production and supply chain management in a manufacturing environment
• Strategic planning and execution
• People management and team leadership
• Budgeting and forecasting
• CRM and sales performance tools
• Negotiation and client relationship building
• Cross-functional coordination
• Ability to lead diverse teams with aligned performance goals
• Ability to represent ACI’s value proposition to high-level stakeholders
• Ability to translate client needs into viable products and services
• Ability to drive sales performance while fulfilling ACI’s rehabilitative mission
• Ability to analyze and adapt to market trends using performance data
• Ability to build lasting partnerships that support training and reentry objectives
• Background investigation and a drug test
• Possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks (if driving is essential function)
• Maintain acceptable driving records, and must complete all required driver training (if driving is essential function)
• Maintain the statutorily required liability insurance (if operating a personally owned vehicle on state business)
• Tuberculosis (TB) test during their New Employee Orientation and every year thereafter
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

• Experience working with regulatory programs such as PIECP, Occupational Safety and Health Administration, and ADCRR standards

Responsibilities

• Leads daily operations across multiple ACI business units, including manufacturing, agricultural, service-based, and private-sector joint ventures within state correctional institutions
• Ensures that ACI operations maintain security, safety, quality control, and production standards while integrating offender work programs within secure facility protocols
• Applies continuous improvement methodologies to drive operational excellence and reduce waste
• Oversees the design and implementation of programs for incarcerated workers, aligning with industry-recognized credentials and reentry goals
• Partners with community colleges, workforce boards, and vocational training providers to expand certification and upskilling opportunities, including developing Registered Apprenticeship Programs and Vocational Villages
• Ensures compliance with Prison Industry Enhancement Certification Program (PIECP)
• Supervises a team of industry managers, industry supervisors, and administrative staff responsible for daily ACI operations
• Collaborates closely with ADCRR prison wardens, security staff, and state agency partners to align inmate work schedules, training protocols, and institutional needs
• Serves as a primary point of contact for ACI’s private-sector partners, government agencies, and community stakeholders
• Develops and manages annual budgets exceeding $25M in revenue, including forecasting, cost analysis, and Return On Investment (ROI) evaluation for assigned shops and/or custom products
• Oversees procurement, vendor contracts, memoranda of understanding, and private-sector partnerships in accordance with Arizona procurement code and ADOA policies
• Ensures revenue targets, compliance benchmarks, and inmate compensation policies are met
• Develops and leads strategic initiatives to expand ACI's industry partnerships and revenue-generating opportunities while increasing inmate employment across facilities
• Supports ACI’s strategic plan and roadmap in coordination with the ADCRR, aligning with legislative priorities, recidivism reduction goals, and state economic development strategies
• Creates and evaluates performance metrics and prepares reports for ACI leadership
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed