Workforce Navigator-Fairfield County

OhioGuidestone•Lancaster, OH

1d•Hybrid

About The Position

The Workforce Navigator role, with levels I, II, and III, is responsible for supporting clients in achieving their employment goals. This involves building collaborative relationships, educating clients on public benefits, delivering various curricula (job readiness, academic support, financial literacy, etc.), and developing individualized career pathway plans. The role requires supporting job development, building partnerships with employers and training providers, and providing case management by identifying barriers and connecting participants to resources. Additionally, it involves employer education, outreach to disengaged participants, assisting with enrollment, maintaining accurate documentation, and advocating for external services. Crisis intervention, de-escalation, and conflict resolution are also key functions. All levels require attending required trainings and meeting program performance metrics. Level II includes mentoring peers, maintaining quality paperwork with accuracy, demonstrating initiative, and operating with independence. Level III involves serving as a subject matter expert, leading program coordination, and taking on advanced responsibilities. The agency emphasizes a mission-driven approach, strong communication, professionalism, flexibility, and a commitment to diversity and inclusion.

Requirements

High school diploma required
1-2 years’ experience working with high risk/at risk populations, corrections, or behavioral health (Level I)
Trauma-informed care preferred (Level I)
Associate degree or higher in Psychology, Social Work, Human Services, Education or a related field preferred (Level I)
2-4 years’ experience working with high risk/at risk populations, corrections, or behavioral health (Level II & III)
Crisis intervention experience required (Level II)
Demonstrated independence and initiative (Level II)
Crisis intervention training or experience required (Level III)
Proven leadership demonstrated by taking on additional responsibilities (Level III)
Participation in program operations and external meetings (Level III)
Understanding of contract expectations and compliance (Level III)
Mission driven; strong desire to make an impact
Passion for serving others and achieving meaningful outcomes
Strong communication and interpersonal skills
Professional discretion, sound judgement, and reliability
Ability to work flexible hours. Including evenings and weekends as needed
Strong time management and organizational skills
Proficient in documentation and follow-through
Competence with Microsoft Office, Windows, and electronic data management systems
Ability to travel to client locations, navigate stairs and variable environments
Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Nice To Haves

Associate degree or higher in Psychology, Social Work, Human Services, Education or a related field preferred (Level I)
Trauma-informed care preferred (Level I)
Crisis intervention experience required (Level II)
Demonstrated independence and initiative (Level II)
Crisis intervention training or experience required (Level III)
Proven leadership demonstrated by taking on additional responsibilities (Level III)
Participation in program operations and external meetings (Level III)
Understanding of contract expectations and compliance (Level III)

Responsibilities

Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
Build collaborative relationships with clients to support employment goals in community settings.
Educate clients on public benefits (e.g., SSI, Medicaid) and how employment may impact them.
Deliver and integrate curricula including job readiness, PREP, academic support, occupational skills training, career pathways, leadership, financial literacy, and Getting Ahead While Getting Out, based on contract requirements.
Develop and monitor individualized career pathway plans, IOP’s, updating goals as they evolv.
Support job development and search activities tailored to each client’s interests, strengths, and goals.
Build and maintain partnerships with employers, training providers, and educational institutions to facilitate employment and post-secondary placements.
Create and implement individual employment plans, personal goal plans, offering ongoing support and adjustments as needed.
Provide case management by identifying barriers and connecting participants to appropriate resources, referrals, and supportive services that promote sustained engagement and success.
Provide employer education and maintain regular contact to ensure satisfaction and participant success as needed.
Conduct outreach and engagement efforts for disengaged participants, including home, employer, and community visits as needed.
Assist with orientation, eligibility, documentation collection, and enrollment.
Maintain accurate and timely documentation, reports, and performance tracking tools and uploading into appropriate funder data systems.
Assist with quality assurance and auditing.
Refer and advocate for external services and follow up as necessary.
Provide crisis intervention, de-escalation, and conflict resolution as needed.
Attend all required trainings, meetings and conferences assigned by your supervisor.
Complete all required training prior to deadline both in-person and online through the agencies learning management system and assigned outside trainings.
Meet or exceed program performance metrics as defined by contract requirements.
May be involved in the planning, organization and implementation of special events/department specific projects or seasonal program changes.
Participate in cross-training to develop working knowledge of multiple program functions, ensuring seamless service delivery, collaboration across departments, and the ability to support agency needs as they arise.
Develop strong community support and collaborative partnerships.
Maintain effective linkages with internal and external department staff, outside agency professionals, and other community organizations.
Promote and support participant recruitment through internal referrals and community outreach.
Maintain confidentiality and demonstrate professionalism in all interactions.
Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
Present the Agency in the most positive light with all internal and external contacts.
Mentor and support peers as a role model as needed (Level II).
Maintain quality paperwork within expected timeframes, with accuracy and minimal errors (Level II).
Demonstrate initiative in improving program operations and outcomes (Level II).
Operate with increased independence and minimal supervision (Level II).
Serve as a subject matter expert and informal team leader (Level III).
Lead program coordination including outcomes, partnerships and contract performance (Level III).
Take on advanced responsibilities that support overall program operations (Level III).
Attend and contribute to agency, partner, and funder meetings (Level III).

Benefits

Free CEU trainings
Competitive medical benefits at a low monthly cost & different family plans to explore.
Ten paid holidays; some are exchangeable
Flexible work schedules to support work/life balance
Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
401(k) with employer match option
Employment Assistance Program (EAP)
Mileage reimbursement
Monthly bonus program
Recognition and rewards