Workforce Management Systems Administrator

Limitlessli•Charlotte, NC

4d•Onsite

About The Position

This role is responsible for the daily administration, accuracy, and operational readiness of the organization's Workforce Management (WFM) and workforce compliance systems. Serving as the system administrator and data steward, the position ensures timekeeping and scheduling configurations align with company policies, labor laws, union agreements, and payroll requirements. The role monitors daily system activity, resolves exceptions and pay rule issues, supports payroll processing and period close, and partners with HRIS on system upgrades, testing, and releases. This position also serves as a primary support resource for WFM inquiries, maintains system documentation and SOPs, supports audits, and provides training to managers and employees to ensure consistent and compliant system use.

Requirements

Associate's degree in Business, Human Resources, Information Systems, or related field OR five (5) years' equivalent experience; Bachelor's degree preferred.
Four (4) years of experience administering Workforce Management or time and attendance systems.
Experience in multi-site and hourly workforce environments preferred.
Experience supporting payroll and HRIS system integrations preferred.
Strong attention to detail and process orientation.
Strong communication and customer support skills.
Knowledge of WFM and time & attendance systems, including configuration and support.
Ability to configure, maintain, and support WFM systems.
Ability to identify and resolve timekeeping and payroll-related issues.
Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests preferred.
Understanding federal and state labor laws, including FLSA, preferred.

Responsibilities

Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.
Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.
Support system upgrades, releases, and regression testing in partnership with HRIS.
Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines.
Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.
Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.
Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.
Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.
Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.
Perform other duties as assigned.